Accurate, visionary, and thought-provoking insight into issues that impact your business.
September 25, 2019 Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
September 11, 2019 How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer
September 2, 2019 HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.
August 9, 2019 BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the
July 30, 2019 Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
July 26, 2019 As life expectancy and demand for social care grows, care providers must reinvent their ecosystems to adopt digital in a user-centric approach.
July 26, 2019 Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual
July 18, 2019 The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals
July 4, 2019 At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is
July 3, 2019 Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.
July 1, 2019 HFS Research talks with Chris Caldwell, President of Concentrix Corporation, about the combination of two contact center titans and its implications on the
June 28, 2019 HFS interviews KPMG’s Steve Rainey, Chief Innovation Officer, Tax, KPMG LLP. Steve has been a strong advocate for continually improving the company’s with
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