Forward-looking market assessments and research across a comprehensive range of the hottest IT and business process services, emerging technologies, and industry domains, powered by our OneOffice and OneEcosystem models and our unparalleled Pulse demand-side research.
August 13, 2025Assessing Workday partners’ ability to deliver impact via innovation, AI, and cross-suite, industry-specific transformation.
August 06, 2025An assessment of the Digital Marketing and Sales service providers landscape.
July 30, 2025An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
July 24, 2025An assessment of the leading service providers in cybersecurity resilience and innovation.
Get a view of the Horizons
We’ve collected all of our forward-looking Horizons Reports, which evaluate service providers, in one place. Take a look here.
Check up on what’s impacting the market
For our latest and greatest long-form, deep-dive research featuring analysis on the market’s most important trends, click here.
Make complex decisions confidently
We provide straightforward insights based on research, data, and forward-looking trend. Most of our research is free to read. Browse here for our latest research coverage.
Ask our research a question
We’ve trained a generative AI model on two years of HFS’ research. Instead of searching for what you’d like to know, just ask with GenAI.
Top 10 Report
September 15, 2016This Blueprint Report looks at the innovation and execution capabilities of sixteen Workday service providers in detail.
Top 10 Report
July 28, 2016How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
Top 10 Report
July 20, 2016The inaugural Energy Operations Blueprint covers IT, BPO and Engineering Services in the Oil & Gas industry, trends, market activity and 13 providers.
Top 10 Report
July 14, 2016Building on the 2014 Mortgage BPO Blueprint, HfS reviews the adoption of the Eight Ideals of the As-a-Service Economy in more detail.
Top 10 Report
July 06, 2016This inaugural report analyzes services around implementing and enhancing the ServiceNow platform and technologies.
Top 10 Report
May 26, 2016The 2016 HfS Telecom Operations As-a-Service Blueprint Report covers current trends, benchmarks, market activity and analysis of 8 service providers.
Top 10 Report
May 19, 2016The 2016 HfS HR Operations As-a-Service Blueprint Report covers current trends, market activity and analysis of 13 service providers.
Top 10 Report
April 29, 2016Analysis of the Contact Center Operations market, including 18 service providers.
Top 10 Report
April 21, 2016Analysis of F&A BPO market as it moves to "As-a-Service," includes 18 service providers.
Top 10 Report
March 31, 2016Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
Top 10 Report
March 17, 2016The 2016 HfS Supply Chain Management As-a-Service Blueprint Report covers current trends, market activity and analysis of 14 service providers.
Top 10 Report
March 10, 2016The 2016 HfS SuccessFactors Services Blueprint Report covers current trends, forward-looking market activity and analysis of 15 service providers.
Top 10 Report
January 28, 2016A look at the evolution of Pharma BPO as "As-a-Service" for Drug Development and Commercial Services.
Top 10 Report
January 22, 2016The first application of the HfS Blueprint methodology in the business process and IT services market for Design Thinking in client engagements.
Top 10 Report
December 22, 2015This is the first application of the Blueprint methodology in the utilities BPO market.
Top 10 Report
December 17, 2015HfS launches its first Blueprint focused on the software product engineering segment of engineering services.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
