Roots Automation wants to help enterprises augment their workforce with “Digital Coworkers” that understand specific processes and can learn and collaborate. Here at HFS, we’re known as the definitive source on process automation research; if you look through our research, you will see countless case studies of technology in action, such as robotic process automation (RPA), and how it allows the enterprise to free their employees to focus on higher-value work. However, where tech like RPA falls is that it is rules-based; it only does what it is programmed to do, it is general-purpose and offers no inherent domain or process capabilities, and it can be brittle, requiring careful setup and ongoing maintenance. Step forward Roots Automation—a new player in the automation space that goes beyond RPA, offering cognitive “Digital Coworkers” designed for specific jobs with the ease of cloud-based as-a-service access.
March 28, 2025 Ascendion has fully integrated sister company Collabera Digital, in a move to compete in AI-led engineering outside North America.
November 11, 2024 Sutherland has been applying a business-first lens to tackle legacy issues and drive operational transformation in insurance.
September 25, 2024 Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.
September 20, 2024 HFS Hot Tech vendor Roots Automation has landed a $22.2 million boost to help insurers close their $100 billion data gap.
February 22, 2024 From Adept and Cohere to Rabbit and Roots
February 22, 2024 Tackling the digital dichotomy through self-funded innovation.
February 08, 2024 HFS' focus on the Hot Tech shaping the future of work spots three waves of start-ups enterprise leaders must learn and embrace.
April 06, 2023 Sitel Group’s 750-plus customers have a new name to get used to. Here's why, and the difference it is going to make.
November 29, 2022 The future of services is about unlocking new sources of value with outcomes-focused partnerships.
October 26, 2022 Snippets of the enterprise innovation panel at the recent HFS Super Summit.
July 28, 2022 Enterprises need industry-savvy digital help that their teams can direct with ease, and that pressured people see as friends.
March 22, 2022 The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
September 16, 2021 How XpertRule's clients are improving CX and EX in tandem.
July 06, 2021 Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.
June 18, 2021 Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.
May 17, 2021 Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.
April 20, 2021 Your mega-compendium of HFS OneOffice Hot Vendors organised by change agents, business services, IT services, industry and A-Z.
April 08, 2021 We present the HFS OneOffice Hot Vendors Report for Q1 2021. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value for the
March 12, 2021 For the first time, Accenture has acquired an industrial robotics solutions provider, Pollux. This acquisition will expand Accenture’s capabilities in the of
November 20, 2020 The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.
November 13, 2020 Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
April 23, 2020 Old Mutual prioritizes IT and business collaboration to drive RPA success.
September 24, 2019 Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?
May 29, 2018 Fintechs aren’t disruptive anymore, they’re the new face of finance
November 09, 2017 HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.
October 26, 2017 As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company
April 05, 2016 Facebook messenger could become the next linchpin in enterprise omnichannel communication.
January 05, 2016 WNS has leveraged its heritage to demonstrate strength in blending automation, analytics and talent to optimize the traveler experience.
December 07, 2015 In 2016 RPA vendors and service providers will focus on the creation of “bot stores” to support the pending viral availability of process “bots."
July 30, 2015 Arago's expansion into the US market is a reference point that the notion of autonomics is the next wave to create value in process automation beyond RPA.
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