HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
July 03, 2025Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
Highlight Report
January 29, 2021ASR and NLU are the building blocks for intelligent self-service in the public sector
Point of View
January 28, 2021OneOffice Emerging Tech Platform is our next stage vision for how enterprises effectively embrace emerging tech: through native automation, people and process
Point of View
January 28, 2021The adoption of cloud solutions can create significant business outcomes for organizations. However, these changes require new contracts and agreements with and
Point of View
January 27, 2021The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of for
Highlight Report
January 22, 2021An HFS view of IBM acquiring Taos to boost its hyperscaler services and capabilities.
Hot Tech
January 15, 2021We present the HFS Hot Vendors Report for Q4 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
Point of View
December 22, 2020The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
Point of View
December 22, 2020Emerging technology success needed a business case and change of culture before COVID-19—now they’re even more critical.
Point of View
December 17, 2020There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the
Point of View
December 10, 2020Research report surveying 250 finance executives on the 10 Critical Success Factors to bring finance out of its back-office relegation
Point of View
December 09, 2020As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
Point of View
December 08, 2020In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital
Highlight Report
December 07, 2020Focus your quantum conversations on roadmapping, the ecosystem, complementing existing technology, and business outcomes.
Highlight Report
December 07, 2020HFS' take of the acquistion of Slack by Salesforce
Point of View
December 04, 2020HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,
Point of View
December 04, 2020“It is not the strongest or the most intelligent who will survive but those who can best manage change.” – Charles Darwin. To survive and thrive, we have
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