HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
July 03, 2025Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
Competitive Intelligence
August 29, 2019An enterprise-focused analysis of Accenture that highlights its business strategy, financials, contracts, clients and strengths and weaknesses.
Point of View
August 15, 2019Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.
Point of View
July 30, 2019Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
Point of View
July 18, 2019The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals
Point of View
July 18, 2019Is Alibaba Cloud the rising star of the hyperscale cloud market? This report digs deeper.
Point of View
July 17, 2019For years, insurers have coasted with little to no impact from new and emerging technologies. However, the clock has run down—now’s the time to innovate
Hot Tech
July 05, 2019We present the HFS Hot Vendors Report for Q2 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
Point of View
July 01, 2019HFS Research talks with Chris Caldwell, President of Concentrix Corporation, about the combination of two contact center titans and its implications on the
Point of View
June 24, 2019Genpact is evolving its digital offerings - this report examines how the firm's current BPO clients can leverage the firms growing offerings.
Point of View
June 24, 2019RPA hype, continues to pervade the marketplace making it very difficult to discern viable execution and management strategies. In an effort to go beyond the HFS
Point of View
June 17, 2019Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
Point of View
June 17, 2019We have a serious issue with the provenance of pharmaceuticals and driving provenance by partnering with blockchain disruptors could be the solution.
Point of View
June 13, 2019This voice of the customer (VOC) report spotlights Indecomm Global Services, a provider of SaaS-based technology and services to the mortgage industry, and its
Point of View
June 04, 2019As technology and business evolve at a frightening pace, don’t wallow in the talent crisis - look to non-traditional talent pools and re-skilling.
Competitive Intelligence
June 03, 2019An enterprise-focused analysis of WNS that highlights its business strategy, financials, contracts, clients and strengths and weaknesses.
Point of View
May 31, 2019HFS interviewed enterprises using RPA, service providers delivering RPA services, and RPA software companies to triangulate on the best ways to combine RPA and
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