OneOffice Mindset and Horizon 3 Innovation

HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.

More HFS OneOffice Mindset and Horizon 3 Innovation Research

Point of View

Making AI the Killer App for Your Data

HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.

Point of View

Insurers: Don’t ignore insurtechs unless you want to be the next Blockbuster

Emerging technologies are bringing about a reckoning for a long-complacent industry

Point of View

Our world has officially gone mad: Teleperformance just splashed a billion on Intelenet

The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup

Point of View

You’ll never be a Digital Enterprise until…

you’ve Integrated your Digital and Traditional Customer Channels.

Point of View

Why Global Business Service (GBS) is evolving into the Digital OneOffice

Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities

Point of View

How Insurance carriers must embrace insurtech to win on customer experience

Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.

Point of View

10 fintechs that banks must have on their watchlists

Fintechs aren’t disruptive anymore, they’re the new face of finance

Top 10 Report

HfS Blueprint Report: Digital OneOffice

The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice

Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

Market Analysis

Delivery Location Analysis Q3 2014 to Q1 2018

The delivery location trends and analysis based on 1,000+ announcements made by service providers & global in-house centers (GICs) since 2014.

Point of View

CX leaders have a massive opportunity to impact digital business strategies by mastering AI

Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short

Point of View

Retailers: you must embrace digital in your physical environments too

…or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.

Point of View

How to survive when your IT skills become irrelevant

How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?

Point of View

HfS FORA New York: are we just kicking the can of job elimination down the road?

A record of the key findings from the HfS FORA Summit in New York, March 7-8

Point of View

Using cognitive tech to connect customers to business operations

How cognitive technology can break down the barriers between the front and back offices, and drive the OneOffice vision

Hot Tech

HfS Hot Vendors: Q1 2018

We profile seven short-listed players who have been designated as HfS Hot Vendors based on our rigorous assessment.

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