HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
July 03, 2025Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
Point of View
July 05, 2018The next wave of digital will require faster, better controlled operations. Change gear before your competitors.
Point of View
June 28, 2018HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.
Point of View
June 25, 2018Emerging technologies are bringing about a reckoning for a long-complacent industry
Point of View
June 19, 2018The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
Point of View
June 14, 2018you’ve Integrated your Digital and Traditional Customer Channels.
Point of View
June 07, 2018Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
Point of View
June 05, 2018Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
Point of View
May 29, 2018Fintechs aren’t disruptive anymore, they’re the new face of finance
Top 10 Report
May 28, 2018The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice
Point of View
May 21, 2018This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
Market Analysis
May 16, 2018The delivery location trends and analysis based on 1,000+ announcements made by service providers & global in-house centers (GICs) since 2014.
Point of View
May 09, 2018Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
Point of View
April 26, 2018…or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.
Point of View
April 20, 2018How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
Point of View
April 10, 2018A record of the key findings from the HfS FORA Summit in New York, March 7-8
Point of View
April 06, 2018How cognitive technology can break down the barriers between the front and back offices, and drive the OneOffice vision
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
