HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
July 03, 2025Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
Point of View
July 03, 2017Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda
Point of View
June 28, 2017The slides for Phil Fersht's presentation at Blue Prism World 2017.
Point of View
June 07, 2017IPsoft has a bold ambition to evolve Amelia into a core AI platform, that sits at the intersection of systems of record, systems of engagement and data If it
Market Analysis
May 15, 2017In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.
Point of View
May 10, 2017Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™
Point of View
March 20, 2017A look at IPsoft's Amelia and the emerging trend of virtual agents.
Point of View
February 28, 2017HfS unveils the 2017 HfS Research Blueprint Agenda—"Making it Real."
Point of View
February 24, 2017An evaluation of how service providers’ emerging capabilities are aligned to the OneOffice Framework.
Point of View
February 16, 2017Download the slides for Phil Fersht's presentation of the Digital OneOffice™ framework at NASSCOM's India Leadership Forum 2017.
Point of View
January 02, 2017HfS defines how the Digital OneOffice is becoming the digital operations framework for the emerging organization.
Point of View
December 13, 2016A recent forum at Harvard University discussed how to work toward a vision for the future of health and human services.
Point of View
December 05, 2016OneOffice is the endgame, where the digital enterprise can work in real time to cater for its clients' needs as they arise.
Point of View
October 18, 2016How can banks rise to the challenge of intelligent operations and the OneOffice?
Point of View
September 19, 2016A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.
Point of View
August 05, 2016A fresh, research-based look at the role of operations and BPO in the business of Healthcare.
Point of View
July 05, 2016This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco
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