Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
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AI-driven digital engineering firm using multi-agent models to modernize systems and simplify enterprise workflows.
A call for CFOs to redesign finance for AI-native speed, accuracy, and trust before legacy models turn it into a bottleneck.
Highlight Report
October 01, 2025AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.
Market Impact Report
September 30, 2025Telco leaders are strategizing on 6G roll-outs but fear the challenges of 5G. 6G is about AI, don’t pass up the opportunity.
Point of View
September 29, 2025Manufacturers must leverage the agentic AI-led automation to create autonomous factories; otherwise, you will lag the competition.
Highlight Report
September 25, 2025Leaders must adapt their enterprises to welcome and reward AI-powered people—or become talent’s last resort.
Challenger Series
September 19, 2025Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
Data Viewpoint
September 19, 2025Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.
Market Impact Report
September 16, 2025This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
Point of View
September 12, 2025Most vendor offerings are mislabeled as ‘agentic AI’, creating unrealistic expectations and hype.
Market Impact Report
September 09, 2025The journey toward an AI-empowered, agile enterprise is challenging but underway in organizations across sectors.
Point of View
September 05, 2025AI is accelerating shadow IT as business users build concepts into apps. IT needs representation. FDE may be the answer.
Point of View
September 05, 2025AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
Highlight Report
September 04, 2025CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
Data Viewpoint
September 03, 2025This report sheds light on how client risks and demands drive innovation in the evolving cybersecurity landscape.
Highlight Report
September 02, 2025Enterprises subscribe to the notion of "AI as a catalyst to reimagine the business" stall in experimentation instead of scaling.
Hot Tech
September 02, 2025A successful pivot from traditional IDP to agentic-driven workflow automation.
Point of View
August 27, 2025For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
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