Overnight, your firm has been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation… Are you really up to the task of winning in the era of the Generative Enterprise? Let’s explore what GenAI and artificial intelligence can really mean for you.
An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
Read More
Hazel AI is an agentic modernization platform taking an HFS Services-as-Software approach to data platform and ERP modernizations.
Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.
Hot Tech
March 25, 2026Orbitshift aligns signals and internal data to drive account-based sales, improving pipeline, precision, and deal execution.
Highlight Report
March 25, 2026MWC 2026: telcos chase sovereignty, scale agentic AI via orchestration and outcome KPIs, and push AI-RAN into networks.
Highlight Report
March 24, 2026OpenClaw shows the way ahead for cutting margin-sapping complexity by decoupling growth from headcount.
Horizons Report
March 24, 2026An assessment of service providers, addressing the why, what, how, and so what.
Take 5 Report
March 24, 2026Scaling AI without sprawl requires strong orchestration, data privacy and strong governance.
Point of View
March 23, 2026CTOs are consolidating toward partners that can unify engineering, digital, and AI across the product lifecycle.
Point of View
March 18, 2026Enterprise leaders must prepare now for the HR-quake of AGI, and the prospect of business units run with one human at the helm.
Point of View
March 18, 2026IBM’s HR transformation shows how CHROs can rebuild the operating model first and lead the shift to the agentic enterprise.
Horizons Report
March 18, 2026An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
Point of View
March 17, 2026Health plan CIOs must strategically choose the right SaS enabler to deliver CAPS functions as the CAPS market consolidates.
Market Impact Report
March 17, 2026The leadership blueprint for turning AI momentum into disciplined, defensible scale you can defend.
Point of View
March 16, 2026India’s startup ecosystem is evolving from services delivery to building enterprise platforms aligned with the SaS shift.
Point of View
March 16, 2026Delegated Commerce captures the shift to upstream intent, delegated decisions, orchestration-led advantage, and modular execution.
Highlight Report
March 16, 2026GCC leaders discussed, debated and decided the solutions on driving the AI value is leadership AI literacy, data, skilled talent.
Enterprise Asset
March 13, 2026US hospitals are at risk of closure due extreme financial distress. Their CIOs can alleviate challenges by smartly enabling AI.
Highlight Report
March 13, 2026Scaling agentic AI requires industry-native context and trust architecture, Infosys–Anthropic partnership aims to solve for both.
Tom Reuner,
Executive Research Leader
Tom Reuner is an Executive Research Leader at HFS. Tom is responsible for managing the HFS IT Services practice with coverage areas including cloud native, application modernization, and quality assurance. Furthermore, Tom covers the emerging ecosystems of ServiceNow, Salesforce, and Pega. Learn more about Tom.
David Cushman,
Executive Research Leader
David leads our Emerging Technology Practice, tracking OneOffice™ enablers from automation and AI, data and design thinking, integration, process orchestration, workflow, and intelligence. He is deeply engaged in research into business value delivered by SaaS, and he leads our HFS Hot Vendors program. Learn more about David.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
