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August 12, 2026 A look at how EXL performed in the HFS Horizons: Customer Experience Services, 2026.
August 12, 2026 A look at how Capgemini performed in the HFS Horizons: Customer Experience Services, 2026.
August 6, 2026 See where 33 service providers rank on AI-native customer experience and what sets the leaders apart.
July 31, 2026 Cognizant's open TerraLingua sandbox shows enterprises how autonomous agents go off-script before production.
July 29, 2026 Manufacturers can cut new product failure risk by partnering with specialist engineering firms with deep industry expertise.
July 29, 2026 Industrial enterprises are consolidating engineering, digital, and operations under one lifecycle accountability model.
July 24, 2026 Fragmented AI leaks ROI at handoffs, so OEMs should deploy agentic AI to orchestrate the full product lifecycle.
July 21, 2026 New HFS and Movate research on why enterprises can deploy AI in 2026 but few can price, orchestrate, or grow with it.
July 21, 2026 Why CMT CX leaders must fix integration and data debt to make agentic AI deliver real customer value.
July 21, 2026 TWILTCH growth rebounded to 5% in Q1 2026, but providers now split sharply on how they turn AI into revenue.
July 15, 2026 Eleven service providers are decoupling revenue and margin growth from headcount as Services-as-Software adoption accelerates.
July 13, 2026 How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.
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