Research & Insights

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Point of View

Margins won’t recover until health plans rewire delivery, not just add AI

At the HFS Roundtable in April, leaders agreed that health plan margins won't recover from bolt-on AI, and SAS rewires delivery.

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Point of View

AI alone won’t deliver always-on supply chains: Rewire or stay reactive

Why agentic AI alone won't make your supply chain always-on, and what CSCOs must rewire to close the gap.

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Innovation Case Study

Follow the Hiscox–Sutherland carrier playbook to turn AI into a sustainable competitive moat

Inside the Hiscox–Sutherland carrier playbook for turning AI into a sustainable competitive moat in commercial insurance.

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Point of View

Your AMS contract is a museum piece; four metrics replace your SLA dashboard

Effort-based AMS contracts are obsolete; CIOs need a 4P framework to capture value in the $1.5T Services-as-Software era.

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Highlight Report

CIOs: Evaluate Infosys’ AI reinvention in the only place that matters: execution

At its US AR Day, Infosys presented a newly packaged AI-First Value Framework as the solution to operationalizing AI.

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Take 5 Report

From ambition to AI Scale: The control framework AI leaders need

Senior enterprise leaders learn why governance confidence, not intent, is the real barrier to scaling AI safely beyond pilots.

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Point of View

CAPS consolidation is starting, and survival will require Services-as-Software™

Health plan CIOs must strategically choose the right SaS enabler to deliver CAPS functions as the CAPS market consolidates.

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Enterprise Asset

Operational Playbook: Care delivery must adopt AI strategically to survive the 21st century

Health system CIOs get a 17-solution AI roadmap to fight revenue cuts, clinician shortages, and margin pressure.

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Highlight Report

Your disconnected data is costing you speed on the field and in the stands

How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.

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Innovation Case Study

US lender rewires collections, cost, and compliance with Firstsource UnBPO

Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.

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Enterprise Asset

Operational Playbook: Health plans have no purpose in owning CAPS anymore; outsource for outcomes now

Health plans have no reason to continue to maintain multiple CAPS; leverage Services-as-Software to source for outcomes.

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Highlight Report

Stop siloed rollouts and mandate operating model change to scale Blue Yonder

EY has reframed the Blue Yonder adoption journey as a business-led transformation, not an IT-led implementation.

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