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Point of View

Using cognitive tech to connect customers to business operations

How cognitive technology can break down the barriers between the front and back offices, and drive the OneOffice vision

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Point of View

Genpact and Lease Accelerator Defuse the Lease Accounting Compliance Time Bomb

Genpact & Lease Accelerator launch solution to help compliance with the new lease accounting regulations scheduled to kick-off on 1/1/2019

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Point of View

Retailers Seek Omni-channel CX with Digital Customer Engagement Strategies

The role of customer engagement service providers has never been more important or more complicated.

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Point of View

Is the Infrastructure Services Market Doomed?

A report examining what dynamics are really at play in the infrastructure services space, and whether the doom and gloom narrative is deserved.

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Point of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.

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Point of View

Five Value Drivers For Aerospace Engineering Services

In this PoV, we discuss the top five value drivers that clients of aerospace engineering services can expect from their engineering service providers.

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Point of View

Introducing F&A 3.0: Emerging Technologies to Change the Face of F&A Forever

As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.

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Point of View

Who’s Winning the Battle of Enterprise Blockchain Platforms?

The foundation for any blockchain solution is its underlying platform or framework, which sets the rules of the game. This PoV focuses on the top 5.

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Point of View

Defining and Sizing The Digital OneOffice Framework

The framework for the touchless digital customer experience and the creation of an intelligent, single office to enable it.

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Point of View

Industry Impact – The Manufacturing Operations Value Chain

This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Industry Impact – The Healthcare Sector Value Chain

This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Industry Impact – The Life Sciences Value Chain

This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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