Research & Insights

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Point of View

The Impact of Digital on IT Consulting. Has it reached Terminal Velocity?

How is the cost of consulting being impacted by the growing demand for digital consulting services and the corresponding talent crunch.

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Point of View

SaaS Services Heat Maps

This document presents Heat Maps across 4 SaaS service markets.

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Point of View

Insurance Customers Demand Intelligent Automation

Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.

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Point of View

Services and Pricing are Top Priorities for Aerospace Engineering Services Customers

This report outlines client buying behavior and preferences in the aerospace engineering services market.

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Point of View

Industry Impact – The High-Tech Operations Value Chain

This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Change the World, Provide Digital Accessibility for All

How Can Product Companies Leverage Engineering Service Providers in Ensuring Digital Accessibility?

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Point of View

Industry Impact—The Retail and CPG Operations Value Chain

This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018

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Point of View

Generali Case Study: Every Insurer Needs a Solid Foundation for Digital

How building a digital foundation is essential to the success of the modern insurance company.

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Point of View

Allianz Takes an Ecosystem Approach to Intelligent Automation

The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.

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Point of View

Industry Impact—The Insurance Operations Value Chain

Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.

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Point of View

Industry Impact—The Travel, Hospitality, and Logistics Value Chain

This POV previews our THL Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

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Point of View

Change Management and Empathy are Keys to RPA CX

Deriving excellent customer experience (CX) from their Robotic Process Automation (RPA) investment is the holy grail for enterprises investing in RPA.

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