Research & Insights

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Services expertise and industry knowledge are top priorities for Automotive Customers

Voice of the Customer: Automotive Engineering Services

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Point of View

Stitching the digital thread

How engineering service providers can help manufacturers with digitizing their value chains and staying ahead of the competition

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Point of View

Why Global Business Service (GBS) is evolving into the Digital OneOffice

Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities

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Point of View

How Insurance carriers must embrace insurtech to win on customer experience

Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.

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Point of View

If you aren’t embedding RPA into your procurement, plan your retirement

Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage

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Point of View

10 fintechs that banks must have on their watchlists

Fintechs aren’t disruptive anymore, they’re the new face of finance

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Point of View

Essential factors for automotive engineering go-to-market success

Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success

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Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

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Point of View

With GDPR about to strike, who is actually ready? The Industry speaks…

A final poll of global preparedness before the legislation begins

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Point of View

Make Digital Your Core Strength!

Connect experiences to process for exceptional business impact

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Point of View

Triple-A Trifecta pioneer Corning takes aim at data-driven RPA

Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and

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Point of View

CX leaders have a massive opportunity to impact digital business strategies by mastering AI

Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short

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