Design thinking is re-emerging as a critical transformational activity in 2021 as enterprise leaders move beyond their "fix-and-survive" mode to compete effectively in the "work-from-anywhere" economy Design thinking is an...
Musings from the Virtual Roundtable on Supply Chain Management COVID-19 shined a light on our supply chains and illuminated the cracks that have always existed. The pandemic shock created a...
In 2020, the decades-old corporate mindset of resisting change flipped overnight to one of advocating change just to ensure survival. This worldwide seismic shift has forced enterprises to pursue and...
Customers are asking their insurers, “Where were you when we needed you?” The pandemic has changed everything, but insurance, like banking in 2008, has been painted as the bad guy...
With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the biggest automation sins, reflect on how market dynamics are changing, and learn what we can from it.Published: February 17, 2021
The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Learn from the experiences of Coforge and its client, a US-based financial services and insurance company on their journey.Published: February 12, 2021
A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily toward the customer. This old dog has some serious new tricks.Published: February 9, 2021
There is a roadmap to achieve OneOffice maturity which revolves around six major elements. Companies can achieve outsized operational and financial returns by embracing them.Published: February 9, 2021
F&A voice of the customer suggests gap in emerging tech impactPublished: February 8, 2021
Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the pandemic-accelerated trend to work from anywhere, they feed customer acquisition platforms accurate and real-time data, and they anticipate customers’ needs and behaviors.Published: February 3, 2021
Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents – automation, AI, and analytics. 2021 will be a make or break year on the journey to the OneOffice and sustained digital change.Published: February 2, 2021