Points of View

Points of View

Avoid the seven deadly IT automation sins to drive real outcomes

With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the biggest automation sins, reflect on how market dynamics are changing, and learn what we can from it.

Points of View

Accelerate towards cloud-native through convergence of trust, domain and AIOPs capabilities

The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Learn from the experiences of Coforge and its client, a US-based financial services and insurance company on their journey.

Points of View

Insurance Executives: the time is right to go “straight to digital”

A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily toward the customer. This old dog has some serious new tricks.

Points of View

HFS Data Viewpoint: HFS OneOffice Enterprise Maturity Assessment Model: A new way to evaluate the levers to accelerate business outcomes

There is a roadmap to achieve OneOffice maturity which revolves around six major elements. Companies can achieve outsized operational and financial returns by embracing them.

Points of View

HFS Data Viewpoint: We appreciated the pandemic response, but it’s time to tear up and digitize our processes, say F&A services buyers

F&A voice of the customer suggests gap in emerging tech impact

Points of View

Marketers need customer data platforms to accelerate to OneOffice success

Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the pandemic-accelerated trend to work from anywhere, they feed customer acquisition platforms accurate and real-time data, and they anticipate customers’ needs and behaviors.

Points of View

HFS Data Viewpoint: As enterprises strive for the OneOffice, the Triple-A Trifecta is paving the way

Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents – automation, AI, and analytics. 2021 will be a make or break year on the journey to the OneOffice and sustained digital change.

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