HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021. Many of the world’s best-known companies found their fame by occupying...
Early in 2020, we predicted that the sustainability services ecosystem would boom—especially in the run-up to COP26, the UN’s flagship climate summit. Then COVID hit, and the early moves from...
If you’re an avid reader of our research, you will have undoubtedly read the highlight report we published on EXL PayMentor. In it, we outlined EXL’s solution that aimed to collect debt faster and more efficiently. While maximizing process efficiency...
Click to read The Five Automation "Have-to-Haves"- You Won't Achieve Your Digital Nirvana Without Them
HFS provides an assessment on IBM’s announcement to split the company by spinning out Managed Infrastructure ServicesPublished: November 12, 2020
Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.Published: November 11, 2020
Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSMPublished: November 5, 2020
Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support themPublished: November 2, 2020
HFS Research partnered with IBM to conduct an interview-led study of 20 large enterprises to assess the future of automation. Find your digital nirvana with the five automation “have-to-haves”.Published: October 23, 2020
Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this dilemma….Published: October 19, 2020
Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!Published: October 5, 2020