Accurate, visionary, and thought-provoking insight into issues that impact your business.
May 25, 2022 SS&C has acquired Blue Prism. The newco brings Blue Prism tech to SS&C clients hungry for optimized operations.
May 10, 2022 What SaaS do OneOffice leaders use? Part 5: Artificial intelligence (AI) or automation tools.
March 15, 2022 Our inaugural SaaS XXV (25) report highlights how software-as-a-service and traditional outsourcing services are converging.
February 28, 2022 Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
December 17, 2021 One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?
December 17, 2021 The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
December 17, 2021 Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.
November 8, 2021 The why, what, and how of crafting a trust and safety strategy.
November 4, 2021 Digital-first and human-centered design is the foundation of differentiated CX
October 29, 2021 A guide to strategic considerations for critical trust and safety processes.
September 10, 2021 Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.
August 17, 2021 Coforge pivoted fast and pivoted right, right from the early days of the pandemic.
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