Explore our latest research, analysis, and thought leadership.
April 28, 2017Questions to ask your service provider about securing your data.
April 28, 2017A walk in the shoes of hospital employees during a design thinking workshop.
April 26, 2017This is a SuccessFactors services case study involving Infosys and USG Boral.
April 20, 2017The inaugural Utility Operations Blueprint covers IT, BPO and Engineering Services in the utility industry, trends, market activity and 14 service providers.
April 18, 2017The latest joint research from KPMG Global Advisory and HfS Research reveals the State of the Outsourcing, Shared Services, and Operations Industry 2017
April 11, 2017In this PoV, we discuss HfS Digital OneManufacturing framework which can help manufacturers in developing Industry 4.0 capabilities
April 09, 2017April 3rd saw the long-anticipated creation of a new IT and BPO powerhouse service provider – DXC.technology.
April 04, 2017This Blueprint Market Guide presents research-based insights and recommendations to both manufacturers and service providers, specifically in regards to 4.0
March 27, 2017Welcome to the Q4 2016 edition of our quarterly engineering services outsourcing trends analysis.
March 27, 2017Why Infosys chose Design Thinking to create operations that could keep pace with the business growth
March 27, 2017Your customer experiences depend on having security integrated into all aspects of your business processes.
March 27, 2017This POV explores the potentially significant value that Strategic Workforce Planning ("SWP") solutions can deliver to organizations once vendors and customers
March 20, 2017ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical and
March 20, 2017A look at IPsoft's Amelia and the emerging trend of virtual agents.
March 14, 2017This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017.
March 09, 2017An analysis of how Design Thinking principles and methods are being integrated into Operations and Outsourcing.
March 03, 2017This report provides a new perspective on the sizing and forecasting of IT Infrastructure Management Services Market.
March 02, 2017An evaluation of MSS providers to see how well they can help companies achieve digital trust and elevate security's perception in the enterprise.
February 28, 2017HfS unveils the 2017 HfS Research Blueprint Agenda—"Making it Real."
February 28, 2017The location decisions are more agile than these once used to be! In-house Services Centers are far more strategic, while global service providers strive to to
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