Explore our latest research, analysis, and thought leadership.
March 07, 2016The power is not in the health IT alone, but in the use of IT to drive knowledge and insight when physicians can easily access and analyze the data.
March 04, 2016This PoV provides an update to the HfS market size and forecast for the IT and business services spend of the banking and financial services industry globally.
March 03, 2016A collaborative engagement model that brokers capability from across organizations will move banks back to the vanguard of analytics deployment.
March 02, 2016PassFort, a startup in the KYC/AML and onboarding workflow market, is added to our Cyber Watch List as an emerging player in the Digital Trust and Security
March 01, 2016By focusing on the healthcare and insurance verticals, OpenConnect offers clients a blend of deep domain and process expertise as well broad automation tool it
March 01, 2016HfS explores strategies for developing omnichannel communication and suggestions for moving the dialogue forward in the future.
February 29, 2016We see a real opportunity for engineering services providers to differentiate themselves by becoming effective brokers of capability. Our discussion with PES
February 29, 2016Many complex IT projects continue to require large-scale manual work. Cutover is a SaaS platform that focuses on those activities.
February 26, 2016In this study, we define the scope of engineering services outsourcing, analyze the structure of the engineering services industry, and provide a list of the 20
February 25, 2016Just like the broader notion of Intelligent Automation, Test Automation is evolving toward cognitive computing and artificial intelligence.
February 24, 2016The Truven acquisition includes research scientists who have industry specializations that can help turn data into insight, and relevant action.
February 19, 2016There are many forces driving the current change in IT and IT services. We see a shift from the "Can't Do" world to the "Can Do" As-A-Service ideal.
February 19, 2016Security breaches often include physical/human involvement. Software robots may hold a key to removing a human element of insider risk.
February 18, 2016Legacy BPO built around FTEs and systems designed with "average performance" are doomed to fail. So BPO has to change now.
February 18, 2016We add AimBrain, with a biometric/behavioral approach to user authentication and cyber security readiness, to our Cyber Watch List as an emerging player.
February 18, 2016HfS looks at the limitations of a "zero-sum" commercial and governance mentality for BPO and calls for Business Process Partnering instead.
February 16, 2016This PoV analyzes 39 outsourcing deals announced in January 2016 for the key lessons learned and for their alignment to recent HfS research.
February 16, 2016NGA gave a rundown of its key priorities and streamlining strategies for 2016 at its recent UK analyst and advisor event.
February 15, 2016The OneShield deal gives us greater evidence of the insurance mid-market embracing As-a-Service far more willingly and rapidly than larger enterprises.
February 15, 2016HfS had an extensive presence at NASSCOM's ILF 2016 Summit in Mumbai. We see an increasingly unsettled industry as it transitions to As-a-Service.
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