Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Accenture Provides a Glimpse of Next Generation Gainsharing with Michelin

There’s a lot more riding on Accenture’s collaboration with Michelin than the ability to lower fuel consumption.

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Point of View

Executive BPO Provider Profile: Capgemini

With revenues of €10.3 billion in 2012 and a headcount of approximately 125,000 globally, Capgemini challenges the leading global IT and BPO providers with

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Point of View

Social Business Vendor Profile: IBM

IBM offers a very complete Social Business solution based on its homegrown Connections product. This HfS report explores this offering along a variety of fronts

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Point of View

3 Steps to Becoming a Customer-Centric Healthcare Company

The Affordable Care Act is changing the state of the healthcare industry, from how people buy health insurance to how care is delivered.

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Point of View

The UK Government Gets Tough on Big IT Firms

This document examines recent changes in UK Government approach to contracting IT Services.

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Point of View

SAP’s Success Factors Lie in the Workforce

SAP combined its HR software suite with Successfactors in the SAP Cloud, which is well-positioned for organizations seeking global extended enterprise support

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Point of View

The Microsoft CEO’s Job of Removing Elephants

What goals and characteristics should Microsoft consider for their next CEO?

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Point of View

Software AG Buys into Operational Insights for COOs

What areas of success might Software AG’s new Intelligent Business Operations (IBO) platform, which includes recently acquired JackBe, have in the context of

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Point of View

Moving Beyond Adequate: Principles of Progressive Shared Services & Outsourcing Governance

During an August 22, 2013 webinar, HfS and KPMG's government experts come together to tackle core governance issues and take views and questions on how today's

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Point of View

Supplier Watch: Cognizant Update

This document examines Cognizant's Q2 2013 (calendar) results.

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Point of View

CSC Buys Infochimps, Market Goes Bananas

How important is the acquisition of Infochimps to the analytics and Big Data practice of CSC, in terms of perception and reality?

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Point of View

Pinstripe & Ochre House: Globally Chic

Backed by private-equity firm Accel-KKR, U.S. RPO specialist Pinstripe merges with its partner, UK-based Ochre House, rising to the challenge of supporting full

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Point of View

Measures to Ensure a Social Business Engagement is Destined for Success

Some recently released survey data indicates the race to implement social media initiatives is picking up steam.

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Point of View

Key Opportunities in Outsourcing Insurance Analytics

In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.

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Point of View

Supplier Watch: Capgemini Update

This document examines Capgemini's Q2 2013 (calendar) results.

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Point of View

Care Management Set to Differentiate Next Gen Healthcare Services

In the wake of healthcare reform, administrative cost cutting has been a primary strategy deployed by healthcare payers, but there is much more to do.

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Point of View

Big Data Review, July 2013

Despite a lack of major analytics software releases this July, Oracle, IBM, SAP, MapR, and Tableau Software took big strides in Big Data appliance database, and

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Point of View

Supplier Watch: NetSuite Update

NetSuite produces its record revenue quarter and claims to be winning against Sage regularly, but also moving towards more enterprise deals.

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Point of View

Supplier Watch: TCS Update

This document examines TCS' Q2 2013 (calendar) results.

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Point of View

IBM’S 360-Degree View of Bank Risk Management

Why has the importance of risk management grown in banking? Why does IBM rate as a leader in providing analytics solutions for bank risk management?

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