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September 12, 2023Rightpoint’s Total Experience approach binds CX, EX, and PX, connecting experience dots across the customer lifecycle.
September 11, 2023HFS analysts recently had the opportunity to engage with KPMG leaders and clients at its recent Tech & Innovation Symposium.
September 11, 2023IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.
September 06, 2023HFS connected with Tech Mahindra and its client GEODIS to learn why enterprises should consider it for process intelligence.
September 06, 2023An evaluation of key F&A service providers to understand the core priorities for clients and evolution of the F&A space.
September 05, 2023GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.
September 01, 2023Cognizant’s engagement with the platform economy encompasses engineering, IT services, and business operations.
August 30, 2023When it comes to large language models, leaders should avoid hitching their wagons to any one approach.
August 26, 202340% of BFS firms say the funding and selection of full-services firms rests with the C-suite and senior business executives.
August 25, 2023Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.
August 22, 2023Prior authorization is a dangerous business practice that does nothing but put people who need care at risk.
August 22, 2023This research paper aims at understanding what key principles should underpin simplification initiatives in the telecom industry.
August 21, 2023In this month’s Competitive Intelligence report, we’ll cover technology, banking and financial services, healthcare and more.
August 18, 2023Ascendion’s acquisition of India-based Nitor Infotech could offer engineering services customers more access to GenAI solutions.
August 18, 2023A 360° view of the health consumer will sustainably improve all attributes of the triple aim of care and keep us healthy, longer.
August 15, 2023GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.
August 15, 2023Capgemini acquired Japanese firm BTC to enhance its APAC strategy.
August 14, 2023ServiceNow drives new horizontal partnerships around automation and AI, with GenAI capturing the imagination of a hyped market.
August 14, 2023HCLTech has remained a quiet early adopter of GenAI initiatives, delivering real case studies with tangible outcomes.
August 11, 2023Valuable insight is going to waste in call centers. IBM found a fix with generative AI.
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