Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Data Viewpoint

Commercial banks need innovation partners not execution machines

In our latest research, clients rated providers poorly on IP development, R&D investment, and effective fintech collaboration.

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Data Viewpoint

Gaps in talent, IP, and R&D are derailing commercial banking transformation

Service providers are falling short on commercial banking-specific IP and scalable talent.

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Point of View

Boards keep scapegoating CISOs instead of owning cyber failures

Clarifies what CISOs must deliver to boards, what they shouldn’t own, and how to align accountability with authority.

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Point of View

Business must prove AI can do more good than harm for the environment, society, and economy

Before regulation hampers AI’s positive potential due to a lack of corporate responsibility...

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Point of View

Now is when your responsibility and positive business impact must stand out

If that was ever an opportunity to differentiate, it’s now.

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Point of View

Legacy skill sets are slowing down CFOs aiming to lead real transformation

CFOs treating talent as infrastructure are turning transformation into business impact.

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Point of View

Cloud is no longer plumbing: Why your AI ambitions will fail without a new strategy

Cloud is now the operating system for AI transformation. Enterprises must rethink strategy, sourcing, and governance.

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Point of View

Reimagine GCCs as innovation powerhouses—not cost sinks

Reimagine GCCs as innovation powerhouses—not cost sinks.

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Point of View

SAP injects AI into its supply chain stack, but legacy ERP is still a drag

SAP emphasizes cloud, AI, and ecosystem-wide connectivity as the recipe for resilience.

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Point of View

Cybersecurity for AI starts now because models are the new attack surface

AI is the new attack surface—secure it with layered defenses, governance controls, and enterprise-wide accountability.

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Horizons Report

HFS Horizons: Insurance Services, 2025

A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.

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Point of View

Orchestrators win: Why tinkering with AI no longer cuts it for enterprises

Tinkerers stall. Orchestrators win by scaling agentic AI fast with secure platforms, real governance, and enterprise control.

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Highlight Report

CIOs must rearchitect observability to keep pace with AI

AI engineering pushes past the limits of traditional software development exposing an observability gap.

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Point of View

How to avoid agentic sticker shock

Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.

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Point of View

Why software companies can add $1.5 trillion to their market by embracing Services-as-Software

Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.

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Point of View

Agentic AI is redefining services—now, enterprises must redesign themselves

Across two days of unfiltered conversations, live data, and bold insights, HFS and its attendees uncovered the truth.

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Market Impact Report

Smash through tech debt: Why AI is the jackhammer

AI is your escape from technical debt—not because it makes legacy cheaper, but because it gives you the tools to tear it down.

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Point of View

Digital dinosaurs: Why chemical manufacturers are losing the e-commerce game

This article talks about the Chemical industry's e-commerce channel and its ecosystem challenges with the examples.

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Data Viewpoint

Align the benefits admin model to tech, service, and employee needs for real value

Benefits complexity is rising. Choosing the right admin partner means balancing coverage and service tech.

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Data Viewpoint

Generational shifts demand a fundamental rethink in our health-benefits strategy

By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.

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