Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Data Viewpoint

Healthcare coverage will continue to shift away from traditional payers

US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.

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Data Viewpoint

The self-insured market is beginning to realize ~$600 billion in opportunities

Self-insured healthcare is transforming fast, creating a $600B market across five cost–wellness employer archetypes.

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Point of View

Margins, metrics, and mindsets: Rewiring global services for purpose and impact

Global services must shift from scale to outcomes—rewiring models, mindsets, and metrics for purpose-led value.

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Point of View

Winning in modern commerce is a portfolio play—a 2×2 matrix for RCG investments

Retail and consumer goods leaders are facing a fragmented future—and must choose where to play.

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Point of View

‘Fastest five’ bets on BFSI and HLS are paying off in Q4 2024

BFSI and healthcare sectors are driving Q4 2024 growth for ‘Fastest Five’ , but enterprise buyers should be cautious.

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Highlight Report

Birlasoft—a challenger brand aspiring for strong growth in the Azure ecosystem

Birlasoft, a challenger in the Azure space, bets on growth with AI, industry-focused solutions, and enterprise modernization.

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Point of View

RCG tech priorities: Cloud still rules, but GenAI is re-drawing the map

Cloud and analytics remain indispensable—but they need to be wired into new AI-driven engines of value.

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Point of View

GenAI success demands employee training that goes beyond certifications

Leaders must revamp AI training to be adaptive that blends artistic and scientific talent.

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Hot Tech

HFS OneOffice Hot Tech: Knorket

Knorket enables enterprises and service providers to transition from traditional people-driven models to AI-driven, scalable, and secure data and agentic

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Point of View

Manufacturers must power their processes with emerging and innovative platforms

The PoV explains emerging technologies that manufacturers should not miss in this disruptive era.

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Point of View

Break the mortgage lending mold as Wipro has with its BPaaS model for Discover Home Loans

This report explores how DHL leveraged a technology-led BPaaS model alongside Wipro to accelerate transformation.

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Point of View

Human-only cyber defense is dead—AI is now the command layer

AI is transforming cyber defense—enabling faster detection, smarter response, and a shift from reactive to anticipatory security.

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Point of View

Cybersecurity can’t survive without AI—and AI can’t scale without security

AI and cybersecurity are no longer separate — their convergence defines the future of enterprise risk and resilience.

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Point of View

Cash in on the four collapsing costs of enterprise transformation

AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.

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Point of View

Automotive CIOs must drive business model reinvention—not just IT transformation

The PoV urges manufacturers to adopt emerging technologies for resilient supply chains and competitiveness amid global volatility.

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Point of View

Use C.O.D.E to manage your AI innovation firehose

There’s never been a better time for CIOs and CTOs to stay curious. And never a harder time to keep up with the results.

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Highlight Report

Retail and CPG leaders are doubling down—HFS value chain now guides 90% of spend

90% of outsourcing spend now aligns to HFS’ eight strategic domains, with just four accounting for over half.

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Point of View

Scotiabank’s eHome is a blueprint for scalable, tech-driven growth for lending

Scotiabank’s eHome shows how digital platforms can deliver fast, simple, transparent mortgage experiences.

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Highlight Report

Tariffs disrupt IT: Think local, agile, and AI-ready for the future

Tariffs are killing the offshore model, IT industry must reinvent or risk irrelevance.

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Point of View

Indian GCCs must step up as strategic shock absorbers for enterprise disruption

Enterprises must reset expectations, raise performance, and rewire GCCs as transformation hubs or risk falling behind.

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