Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

America’s got talent—but you must cast a wider net to crack the digital skills crisis

The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.

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Highlight Report

HCL launches MVision to help manufacturers adapt, protect, and digitize in the post-pandemic era

We examine how HCL MVision framework enables transformation for its manufacturing clients.

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Point of View

Move beyond tactical RPA and embrace native automation

Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.

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Point of View

Enterprise leaders must demand broader transformation skills from their S/4HANA service providers

S/4H clients are demanding beyond implementation excellence. We brought out few core client expectations for SP consideration.

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Top 10 Report

HFS Top 10: Enterprise Blockchain Services, 2021

An assessment of Enterprise Blockchain Service Providers covering execution, innovation, OneOffice™ alignment, and client feedback.

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Point of View

Add digital fluency to make 2022 the year of business transformation

The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.

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Market Vision Paper

Using simplification to solve complex business problems: The OneWipro Journey

The HFS take on Wipro’s renewed strategy with its new-ish CEO and Managing Director, Thierry Delaporte.

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Point of View

Rhode Island finds Real Value from Blockchain to Streamline Identity Validation

To understand blockchain adoption in the public sector, we connected with Infosys and The State of Rhode Island.

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Data Viewpoint

Security teams want more intelligent automation to alleviate the compliance burden

“Death by compliance” is preventing security teams from improving their practices, and intelligent automation can save the day.

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Data Viewpoint

IT/BPO industry is very much in the midst of a talent crisis due to higher attrition

IT/BPO industry is very much in the midst of talent crisis. Data shows greater resignation and higher attrition seen in Q3 2021.

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Highlight Report

Kyndryl must convince enterprise customers of its relevance post IBM

Can the elephant in the room please be addressed, what will Kyndryl become after its separation from IBM?

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Market Vision Paper

Seven lessons that have shaped today’s automation leaders

HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.

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Point of View

Stop underselling procurement and view it as an ‘ecosystem builder’

Ambitious procurement organizations of the future will act as "ecosystem builders" for the enterprise.

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Highlight Report

Workato goes large on comprehensive connectivity to serve end-to-end enterprise automation

Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.

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Data Viewpoint

Health consumers behave very different than retail customers

Dispel the notion of healthcare retailization given health consumers behave very different than retail customers.

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Data Viewpoint

Public blockchains triumph as Ethereum emerges as the number one platform of choice

The debate between public and private blockchain continues, and our research shows a two-horse race for the platform of choice.

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Highlight Report

PeopleShores offers impact sourcing for socially conscious US enterprises

PeopleShores is bringing a radical approach to outsourcing on US shores: social impact-led to transform challenged communities.

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Point of View

Political ideology has become a crucial indicator of population health outcomes

We map political affiliation of US states against their population’s activity levels, nutritional choices, obesity & Covid deaths.

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Top 10 Report

HFS OneOffice™ Services Top 10: People and Process Change

New analysis and ranking of leading people and process change capabilities - part of our HFS OneOffice Services Top 10 series.

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Point of View

Banks thinking about insourcing need to think again

Is the Great Resignation spurring a BFS insourcing trend? Read on to learn why HFS thinks not.

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