Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Market Impact Report

Reinventing non-bank mortgage lending journey in the age of AI

HFS Research, in partnership with Cognizant, set out to explore how non-bank lenders are evolving in the age of AI.

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Highlight Report

Sports organizations can’t build it themselves—partners like Sportian can help

Sportian was built by the sports sector, for the sports sector.

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Horizons Report

HFS Horizons: Energy and Utilities Service Providers, 2025

An assessment of the leading consulting, technology, and business services providers in the energy and utilities industry.

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Highlight Report

Canva’s enterprise gambit: From DIY design to content powerhouse

Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.

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Point of View

Rehab providers must leverage IoT to improve the quad aim of care

Healthcare is at a critical junction, with IoT improving outcomes, reducing costs, enhancing patient experience, and equity.

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Point of View

The public sector must take its chance to re-source outsourced capability

The public sector doesn’t need to eliminate outsourcing, but rather ensure it delivers clear, people-first outcomes.

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Point of View

Protect human expertise before machine imitation takes over

GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.

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Highlight Report

NTT Upgrade reminds leaders to stay on course as the world flip-flops

Enterprises must look beyond short-term ROI and avoid knee-jerk budget cuts in response to daily market disruptions.

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Highlight Report

AI Risk delivers the trust layer enterprises need to scale GenAI safely

AI Risk helps enterprises scale GenAI with GRCC, AI agents, real-time controls, and traction in regulated markets.

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Point of View

Break your operating model before it breaks you

Traditional models aren’t failing at execution—they’re failing at logic. It’s time to build for complexity, speed, and autonomy.

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Highlight Report

We need to talk about accent bias—the hidden productivity killer

Biases related to accents in spoken English are a productivity barrier restricting your talent pool - AI can break it down.

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Highlight Report

GPT-4.1 is a warning: Own the blueprint, or engineering will get automated without you

As OpenAI’s latest release — GPT-4.1 — accelerates toward agentic engineering, CIOs must decide — take control or be sidelined.

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Point of View

TWILTCH providers must focus on resilience building, not just cost-savings

Uncertainty continues to impact TWILCTH revenue, but there are green shoots in North America that a slowing Europe offset.

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Highlight Report

Innova Solutions’ Orion empowers GCC leaders to articulate their strategic value

Orion by Innova Solutions helps GCCs scale innovation & align with parent goals through tailored support and ecosystem integration.

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Point of View

Relentless chaos will force enterprises into permanent contingency mode

Chronic instability demands more than tweaks—enterprise leaders must re-calibrate technology models for the new normal.

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Point of View

Procurement’s ESG obsession is a distraction: fix the real problem with technology

Real procurement leaders are ditching ESG box-ticking and using AI to predict risk, verify suppliers, and cut costs.

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Horizons Report

HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

An assessment of ER&D service providers addressing the why, what, how and so what.

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Point of View

Tariff turbulence demands India’s urgent shift to healthcare self-reliance

India’s healthcare is under pressure, tariffs and AI disruption demand urgent, proactive action.

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Point of View

Sustainability is not an obligation—it’s a business imperative

Akkodis leverages engineering expertise to embed sustainability with innovative solutions across industries.

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Highlight Report

Bridge the chasm between business and IT with Writer’s AI HQ

Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.

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