Research & Insights

Explore our latest research, analysis, and thought leadership.

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Highlight Report

EY keeps it simple with its EdgeVerve alliance

Are your partnerships full of hot air? EY is keeping it simple with its latest alliance.

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Highlight Report

NTT DATA scales product-focused digital transformation

NTT DATA has announced its intent to acquire former HFS OneOffice Hot Vendor Nexient.

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Data Viewpoint

Supply chain will benefit from digital initiatives

Digital initiatives will drive positive impact on financial KPIs for supply chain, operations and procurement organizations.

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Highlight Report

Kofax captures PSIGEN – adds innovation-friendly tools

Intelligent document processing and workflow vendor extends capture, content management, and workflow automation skills.

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Market Analysis

Robotic Process Automation (RPA) Software Products Analysis — Asia Pacific

The report showcases the comparative capabilities of the leading regional RPA product vendors in the Asia Pacific region.

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Data Viewpoint

The fastest 5: providers with the highest YoY Q220 growth

Q2 2020 saw a shift in providers we include in the fastest five.

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Data Viewpoint

NA learns fast from process intelligence pilots

NA & Asia-Pac are learning fast from process intelligence pilots – now they’ve both opened a scale gap on Europe.  

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Highlight Report

Process platform EvoluteIQ accelerates its evolution

Low-code business process automation platform provider almost triples its headcount in six months.

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Data Viewpoint

BFS firms expect more from partners in cloud journeys

BFS firms expect partners to play a critical role in defining outcomes and providing right tools as part of their cloud journeys.

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Point of View

Improving experience is the top priority for companies

Enterprises are keen to improve the customer experience, employee experience and supplier experience in business services.

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Highlight Report

Accenture gains cloud muscle in Europe with the Linkbynet acquisition

Accenture is consistently expanding its cloud capabilities in the European market.

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Market Impact Report

HFS Telecom, Media, and Technology (TMT) Industry Primer 2021

A comprehensive view of global TMT Industry trends and their impact on IT and business process services.

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Data Viewpoint

Top 3 Cloud Workloads

Data bases, IoT, and business process are the three top workloads by private, hybrid, and public cloud services.

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Point of View

THL recovery: over-confident or poised for a surge back?

Leaders in the travel and hospitality sectors are poised to face unknown demands.

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Highlight Report

Camunda got to Mars. With $100m they can go further

Mars-mission business process automation firm lands $100m to go further.

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Data Viewpoint

North America Scales Emerging Tech Fastest

Executives based in North America are moving fastest from pilots to scale with an eye placed firmly on the promised benefits.

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Data Viewpoint

Quantum Comes of Age

Quantum computing is coming of age in the enterprise, with 86% of May 2021 HFS Pulse survey respondents active.

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Data Viewpoint

Emerging Tech Challenges

Over 70% of 801 global 2000 companies expect to increase their stake in emerging tech, but it's not without its challenges.

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Data Viewpoint

Business Process Migration Failures

Migrating to the Cloud (and becoming Cloud Native) is a hot topic within every enterprise.  Here responses from over 800 technology and business executives 60%

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Highlight Report

Blue Prism must stay focused on enterprise-scale value

Despite a resurgence in announcements, it’s enterprise outcomes that will help Blue Prism cut through the RPA market hype.

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