HFS on Banking and Financial Services

Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.

More HFS Banking and Financial Services Research

Point of View

LTIMindtree’s investments in higher-value services could shuffle the TWILTCH deck

LTI's initial hostile takeover of Mindtree happened in 2019, but both entities were deliberately kept separate. Where do things stand now?

Point of View

Recognise Bank harnesses digital flexibility to drive better outcomes for SMBs

HFS interviews the CTO of Recognise Bank, a digital disruptor shaking up traditional SMB lending. It's OneOffice in action!

Highlight Report

Acquiring ARSI, Firstsource adds legal collections to its debt recovery arsenal

Firstsource’s ARSI acquisition adds a timely and effective arrow to its quiver in the current debt collections market.

Highlight Report

Why WorkFusion’s launch of an AI-enabled digital workforce might work

WorkFusion has simplified its approach and may have the droids we’ve been looking for.

Point of View

EXL redefining London Market Lloyd’s business around data and AI

The new digital age has finally dawned on the London Market, and digitalization is moving ahead at pace.

Market Analysis

HFS banking and financial services coverage, 2022

BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.

Highlight Report

EXL and Skeps help lenders tackle the buy-now-pay-later market

EXL developed an end-to-end point-of-sale financing solution in partnership with Skeps to address the latest market demand.

Highlight Report

Sourcepoint snags StoneHill ahead of a rise in mortgage regulatory scrutiny

Sourcepoint is set to gain more than just a mortgage platform; it’s an opportunity to access mid-market lenders.

Market Analysis

IT Services/BPO merger and acquisition activities monthly snapshot—January 2022

A monthly rollup of merger and acquisition activity.

Point of View

For insurance firms, SaaS modernizes fragmented, monolithic technology stacks

SaaS may be the most important investment an insurance firm can make in modernizing systems.

Highlight Report

Clairvoyant broadens EXL’s data engineering and cloud capabilities

EXL acquires Clairvoyant with a view to supplementing the foundational data engineering and cloud capabilities in its portfolio.

Top 10 Report

Insurance Services Formidable Challengers, 2022

A comprehensive assessment of the services providers delivering insurance services.

Top 10 Report

HFS Top 10: Insurance Services, 2022

A comprehensive assessment of the services providers delivering insurance services.

Data Viewpoint

Enterprises must adopt the right framework to effectively quantify cyber risks

It is fair to say that enterprises are still not actively using FAIR to better help quantify and communicate cyber risks.

Point of View

Simplicity and empathy are rewriting CX for the virtual economy

Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.

Point of View

Banks must actively convince clients that ESG is proper and profitable

Coutts has integrated ESG and convinced clients—the bar is set for a BFS industry failing to see its responsibility and opportunity.

Data Viewpoint

Established banks should be much more worried about nimble digital native competitors

BFS enterprises are prioritizing data, CX, and new offerings. Great. But ignoring digital competitors is perilous!

Highlight Report

PwC & Microsoft further cloud-native digital banks with their ecosystem offering

2022 heralds the rise of the ecosystem orchestrator and a path forward to cloud-native digital banks.

Data Viewpoint

Whatever the industry, sustainability is not prioritized enough. But there is progress

Industries and organizations must align their transition plans: decarbonize to net-zero and address all 17 UN Goals

Highlight Report

WNS launches FINSIBLE to support high-growth fintechs seeking disruptor success

Growing fintechs need more than a good idea and investors with deep pockets. Operational excellence is essential to succeed.

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