A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Highlight Report
November 30, 2021The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.
Highlight Report
November 18, 2021HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.
Highlight Report
November 11, 2021Managed services are an essential part of the healthcare ecosystem, to alleviate the non-clinical functional burdens.
Highlight Report
November 09, 2021Unlike AWS and Google, DigitalOcean is setting its sights on cloud provision for start-ups and small-to-medium sized businesses.
Point of View
November 08, 2021The why, what, and how of crafting a trust and safety strategy.
Data Viewpoint
November 04, 2021Operations leaders are exploring the potential for gig to augment their workforce.
Point of View
November 04, 2021Digital-first and human-centered design is the foundation of differentiated CX
Market Analysis
October 29, 2021A guide to strategic considerations for critical trust and safety processes.
Data Viewpoint
October 19, 2021Digital transformation is dead. Data shows enterprises need a more evolutionary approach.
Point of View
October 19, 2021Our five core research pillars and CHIEF principles provide differentiated insights to CISOs, IT and business leaders.
Point of View
September 16, 2021How XpertRule's clients are improving CX and EX in tandem.
Point of View
September 15, 2021We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.
Point of View
September 10, 2021Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.
Point of View
September 10, 2021Core Admin System (CAPS) are way past their expiry but we have AI & cloud to help replace them fast...so giddy up health plans!
Highlight Report
August 30, 2021BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.
Point of View
August 27, 2021Ransomware attacks on healthcare is rampant; regulations and enterprise capabilities are insufficient. So consumers to own data.
Point of View
August 25, 2021HFS Symposium, Digi Chat with Phil Fersht, and Manish Sharma on enterprises digital transformation journey and market adoption.
Point of View
August 24, 2021The HFS OneOffice™ Digital Symposium hosted an executive panel discussing the challenges and opportunities in 2021.
Point of View
August 24, 2021How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.
Point of View
August 23, 2021Breaking down barriers between the front, middle, and back office is a foundation for navigating transformation.
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