A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Point of View
July 03, 2019Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.
Point of View
June 17, 2019Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
Point of View
June 04, 2019As technology and business evolve at a frightening pace, don’t wallow in the talent crisis - look to non-traditional talent pools and re-skilling.
Point of View
June 03, 2019This POV highlights the importance of monitoring internal security threats as they are more prolific than external threats within the enterprise.
Point of View
May 16, 2019Enterprise leaders and the growing population of chief information security officers must act now to ensure their cybersecurity policy stretches to physical are
Point of View
May 14, 2019This voice of the customer report showcases two enterprise examples of businesses that are embracing integrated automation to digitally transform their
Point of View
May 01, 2019WNS and its clients describe “co-creating” on the path to transformation.
Point of View
April 26, 2019Sustainability is not just philanthropic show. With the right service provider it can create game-changing business value.
Point of View
April 25, 2019This POV details Alight’s additional capabilities after acquiring Appirio’s Workday service practice.
Point of View
April 24, 2019The recent HFS executive roundtable, held in April 2019 in New York City served as the “safe space” where automation and operations leaders got together HCL
Point of View
April 08, 2019The most critical elements influencing adoption of any AI usecases are trust and sense of security from the human users- be it employees or customers, of any
Point of View
April 03, 2019Why a One Office approach is critical to driving a touch-less personalized customer experience for airlines.
Point of View
March 29, 2019How to make the most of your innovation center visit.
Point of View
February 28, 2019Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
Point of View
February 15, 2019The report explores the importance of ecosystems in the digital twin journey, and how Siemens is enabling its end-users for adopting digital twins.
Point of View
February 08, 2019HFS' coverage of Retail's BIG show, where retailers come together to gear up for the hyper-connected economy
Competitive Intelligence
January 31, 2019An enterprise-focused analysis of Concentrix that highlights it’s business strategy, key financials, contracts, clients, strengths, and weaknesses.
Point of View
December 10, 2018As enterprises scale their RPA initiatives, the market’s lack of deep expertise will become an ever-greater risk to RPA success.
Point of View
December 06, 2018Here are excerpts from Steve Dunkerley's recent interviews with Sandy Khannah of BT Group.
Point of View
November 21, 2018It is critical for business leaders to think about getting value from data more deliberately and effectively than in the past.
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