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Highlight Report

Acquiring ARSI, Firstsource adds legal collections to its debt recovery arsenal

Firstsource’s ARSI acquisition adds a timely and effective arrow to its quiver in the current debt collections market.

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Highlight Report

Why WorkFusion’s launch of an AI-enabled digital workforce might work

WorkFusion has simplified its approach and may have the droids we’ve been looking for.

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Market Analysis

HFS banking and financial services coverage, 2022

BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.

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Highlight Report

EXL and Skeps help lenders tackle the buy-now-pay-later market

EXL developed an end-to-end point-of-sale financing solution in partnership with Skeps to address the latest market demand.

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Highlight Report

Sourcepoint snags StoneHill ahead of a rise in mortgage regulatory scrutiny

Sourcepoint is set to gain more than just a mortgage platform; it’s an opportunity to access mid-market lenders.

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Market Analysis

IT Services/BPO merger and acquisition activities monthly snapshot—January 2022

A monthly rollup of merger and acquisition activity.

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Point of View

For insurance firms, SaaS modernizes fragmented, monolithic technology stacks

SaaS may be the most important investment an insurance firm can make in modernizing systems.

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Highlight Report

Clairvoyant broadens EXL’s data engineering and cloud capabilities

EXL acquires Clairvoyant with a view to supplementing the foundational data engineering and cloud capabilities in its portfolio.

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Top 10 Report

Insurance Services Formidable Challengers, 2022

A comprehensive assessment of the services providers delivering insurance services.

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Top 10 Report

HFS Top 10: Insurance Services, 2022

A comprehensive assessment of the services providers delivering insurance services.

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Data Viewpoint

Enterprises must adopt the right framework to effectively quantify cyber risks

It is fair to say that enterprises are still not actively using FAIR to better help quantify and communicate cyber risks.

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Point of View

Simplicity and empathy are rewriting CX for the virtual economy

Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.

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