Covering the worlds of insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
September 05, 2025Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.
July 14, 2025Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
Point of View
August 30, 2013The Affordable Care Act is changing the state of the healthcare industry, from how people buy health insurance to how care is delivered.
Point of View
August 06, 2013In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.
Point of View
May 14, 2013This presentation focuses on insurance buyers' views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business (BPO).
Market Analysis
March 10, 2013IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017.
Point of View
March 04, 2013In this RapidInsight, we discuss the advent of state health insurance marketplaces, how they will work, and what they will look like.
Point of View
February 09, 2013With regulatory reform taking the front seat following the reelection of President Obama, the healthcare insurance industry is looking at a bumpy 2013.
Point of View
February 07, 2013This RapidInsight highlights the most important HIPAA changes and what you have to do to address them in time for the federal compliance deadline of September
Point of View
December 16, 2012Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of
Point of View
December 16, 2012Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of
Point of View
November 09, 2012The HfS FormGuide offers buyers a quick way to identify and understand the providers operating within a particular market niche.
Point of View
October 24, 2012This document presents the key findings of our contract analysis, highlighting the changes in buying behavior, service provider strategies and recommendations
Point of View
October 24, 2012This document includes profiles from 18 service providers with information that will help buyers understand new capabilities and focus areas from major Profiles
Point of View
October 10, 2012We examine how ING and Cognizant are working together to create the kind of strategic relationship that can bring complex onshore-centric delivery models to in
Point of View
September 12, 2012EXL has proven that you don’t have to be a $1B+ company to be an industry leader. Under the leadership of Rohit Kapoor, vice chairman and CEO, EXL has shown
Point of View
September 05, 2012HfS Research’s latest business process outsourcing research has uncovered some key areas where BPO service providers feel buyers need to make changes in order
Point of View
August 30, 2012EXL has resisted the temptation to be “all things to all people,” instead making investments into areas the company wants to target. This focus is the that
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