HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
July 03, 2025Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
Data Viewpoint
September 07, 2022CEOs and CTOs/CIOs broadly agree on investment on Web3/metaverse, - but not on the building blocks to get them there.
Point of View
September 07, 2022Beware expensive consultants wielding flashy new slideware touting “cutting-edge knowledge” on something called “metaverse”.
Highlight Report
September 01, 2022Metaverse mania is leading service providers to re-label established capabilities in the name of the latest fashion.
Highlight Report
July 07, 2022Market shocks highlight the value of designing to be “anti-fragile” — built not to shatter, but to benefit from shocks.
Point of View
March 22, 2022The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
Top 10 Report
January 13, 2022The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.
Point of View
January 05, 2022The OneEcosystem™ takes us beyond the walls of our organizations to collaborate with partners to anticipate customer needs.
Point of View
December 17, 2021Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.
Top 10 Report
December 09, 2021New analysis and ranking of leading people and process change capabilities - part of our HFS OneOffice Services Top 10 series.
Point of View
November 22, 2021GBS is still relevant, but its role is changing to meet the demands of enterprises.
Market Analysis
November 17, 2021The HFS Quarterly BPO Market Pulse is aimed at providing deep insights into BPO market developments on a quarterly basis.
Highlight Report
November 09, 2021WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
Highlight Report
November 09, 2021Unlike AWS and Google, DigitalOcean is setting its sights on cloud provision for start-ups and small-to-medium sized businesses.
Top 10 Report
November 08, 2021New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.
Data Viewpoint
November 05, 2021We asked 13 leading service providers which automation vendors had the greatest customer impact
Data Viewpoint
November 04, 2021Operations leaders are exploring the potential for gig to augment their workforce.
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