HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
July 03, 2025Most are stuck in data limbo: unable to move forward and blaming data quality. To break out requires honesty about our problems.
June 30, 2025HFS take on Accenture's bold announcement of Reinvention Services.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
Data Viewpoint
February 22, 2021Our recent study shows an appetite for decision support technologies across several industry verticals
Highlight Report
February 22, 2021IBM acquires 7Summits to strengthen its position as a Salesforce transformation services partner
Point of View
February 17, 2021With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on
Highlight Report
February 12, 2021HFS analyzes the strategic impact of SAP's launch of a new offering "RISE with SAP" aimed at accelerating migration to HANA
Highlight Report
February 11, 2021The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment
Highlight Report
February 11, 2021Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards
Data Viewpoint
February 11, 2021Talent is the top enabler of the HFS OneOffice drive toward true digital transformation. Fifty percent (50%) of high-performing Global 2000 companies are and to
Highlight Report
February 10, 2021To understand why BPaaS and other XaaS offerings are likely to gain traction in healthcare, we deep-dive into Cognizant’s healthcare BPaaS offering.
Point of View
February 09, 2021A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily
Data Viewpoint
February 09, 2021There is a roadmap to achieve OneOffice maturity which revolves around six major elements. Companies can achieve outsized operational and financial returns by
Point of View
February 03, 2021Customer data platforms (CDPs) meet three urgent needs for marketers to champion a OneOffice mindset. The cloud-based platforms can handle the trend to work and
Data Viewpoint
February 02, 2021Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents -
Highlight Report
February 02, 2021Until now, we lacked clarity on the detail of how to engineer the move from the idyll of a strategist’s vision of digital transformation to a visceral, living
Data Viewpoint
February 02, 2021Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence
Highlight Report
February 01, 2021Ditch the CRM focus and embrace an omnichannel strategy
Highlight Report
January 29, 2021ASR and NLU are the building blocks for intelligent self-service in the public sector
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