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Financial duress will be the forcing function for purposeful AI in US healthcare

US healthcare's margin crisis is forcing providers toward purposeful AI and bold new revenue streams.

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Point of View

Turn recurring GCC work into Services-as-Software™, not service queues

GCCs can turn recurring work into reusable Services-as-Software™ instead of staffing up as demand rises.

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Point of View

Reducing friction isn’t fiction in agentic deployment

An HFS and EY analysis of why scaling agentic AI means tackling five interdependent friction areas together.

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Point of View

Buy outcomes, not solutions: the enterprise case for intent-native services

Why enterprises should buy business outcomes, not solutions, and shift to intent-native services as AI absorbs execution.

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Enterprises must fix themselves rather than layer AI on broken systems

Why enterprises must fix enterprise debts before scaling AI, from an HFS and Publicis Sapient roundtable.

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AI is exposing the illusion of control in RCPG effort-based pricing

AI is hollowing out effort-based pricing in RCPG services, pushing leaders toward value-linked and shared-risk models.

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Point of View

Build your enterprise AI engine with growing Indian GCC talent

Why India’s GCCs now win on AI talent over cost, and what CIOs must do to build their enterprise AI engine.

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Stop measuring SAP success on IT milestones and demand business outcomes

Why SAP S/4HANA success means business outcomes, not go-live dates, and how to hold providers accountable.

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Point of View

CIOs must stop conflating AI in SAP operations with AI in SAP delivery

Why CIOs must separate proven AI in SAP delivery from AI claims in production ERP, and what to demand of providers.

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Point of View

The patient is the new payer, and self-pay must anchor the provider’s survival

Self-pay is the new margin lever for healthcare providers facing steep public funding cuts in 2026.

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Point of View

The real value of agentic AI starts where productivity KPIs stop

As agentic AI matures, efficiency gains plateau while intelligence value compounds; see which KPIs to track now.

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Point of View

Tackle the four debts holding back your AI aspirations

At an HFS roundtable, 20 senior leaders discussed the four debts stalling enterprise AI and why people are the real blocker.

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