Research & Insights

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Point of View

Move beyond tactical RPA and embrace native automation

Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.

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Data Viewpoint

Security teams want more intelligent automation to alleviate the compliance burden

“Death by compliance” is preventing security teams from improving their practices, and intelligent automation can save the day.

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Market Vision Paper

Seven lessons that have shaped today’s automation leaders

HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.

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Point of View

Stop underselling procurement and view it as an ‘ecosystem builder’

Ambitious procurement organizations of the future will act as "ecosystem builders" for the enterprise.

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Highlight Report

Get in on the disruptor action with HFS Hot Vendor picks

It’s been a hot year for the HFS OneOffice™ Hot Vendors. The market has been readily validating our picks.

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Top 10 Report

HFS Top 10: Life Sciences Service Providers

This report is our assessment of life sciences service providers by execution, innovation, OneOffice™ alignment, and client feedback.

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Highlight Report

HCL’s process observability can bring IT and biz ops together – if it gets over tech-centricity

HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.

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Top 10 Report

HFS OneOffice™ Services Top 10: Data and Decisions

New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.

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Point of View

You must rewire your customer experience for the virtual economy

Digital-first and human-centered design is the foundation of differentiated CX

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Hot Tech

HFS OneOffice Hot Vendors: Q3 2021

Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice™

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Data Viewpoint

Tactical use of automation is no longer enough. Wise enterprises target transformation.

Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.

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Point of View

Put smart decisioning at the heart of AI strategy to help cultivate your OneOffice future

How XpertRule's clients are improving CX and EX in tandem.

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