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Highlight Report

Skills shortage demands friendly digital help for stretched teams

Enterprises need industry-savvy digital help that their teams can direct with ease, and that pressured people see as friends.

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Hot Tech

HFS OneOffice Hot Vendors: Q2 2022

Our latest cohort of HFS OneOffice/OneEcosystem Hot Vendors

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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part six—process intelligence

In this sixth in a series of seven on the SaaS choices of OneOffice leaders, we focus on process intelligence.

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Market Analysis

Digital Health Primary Care Providers holding promise to influence the triple aim of care

This market scan focuses on providers that hold the most promise for influencing the triple aim of care.

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Point of View

Avoid the buffering wheel—heed experiences from cloud native transformation

Organizations must adapt their operational strategies to become cloud native.

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Hot Tech

HFS OneOffice Hot Vendors: Q1 2022

This report profiles seven players we designated as HFS OneOffice™ Hot Vendors based on our rigorous assessment during Q1 2022.

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Point of View

How an ecosystem of service and technology partners can help you scale your automation program

How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.

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Point of View

Start small with quick wins to scale automation in the enterprise

Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.

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Top 10 Report

SaaS XXV, 2022: Ranking vendors for business value creation

Our inaugural SaaS XXV (25) report highlights how software-as-a-service and traditional outsourcing services are converging.

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Highlight Report

Automation is about to explode into a new central role in the OneEcosystem™

The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem

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Hot Tech

HFS OneOffice Hot Vendors: Q4 2021

Welcome to a record-breaking HFS OneOffice Hot Vendors report - our first since launch in 2018 to include 10 emerging players.

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Data Viewpoint

Process mining and discovery leads the way as enterprises seek better ways of working

Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.

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