Research & Insights

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Point of View

Why Global Business Service (GBS) is evolving into the Digital OneOffice

Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities

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Point of View

How Insurance carriers must embrace insurtech to win on customer experience

Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.

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Top 10 Report

HfS Benchmark Report: Detailed assessment of the 10 leading RPA products

A comprehensive look at 10 leading RPA products based on inputs from 350+ actual users

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Point of View

If you aren’t embedding RPA into your procurement, plan your retirement

Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage

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Market Analysis

European Clients and Automotive Industry Dominate ER&D Deal Announcements in 2017

Engineering Services (ER&D) deal announcements— trends in 2017

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Point of View

10 fintechs that banks must have on their watchlists

Fintechs aren’t disruptive anymore, they’re the new face of finance

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Point of View

Essential factors for automotive engineering go-to-market success

Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success

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Top 10 Report

HfS Blueprint Report: Digital OneOffice

The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice

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Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

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Point of View

With GDPR about to strike, who is actually ready? The Industry speaks…

A final poll of global preparedness before the legislation begins

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Top 10 Report

HfS Industry Blueprint: Insurance Operations Services 2018

A refreshed analysis of the business process and IT services market for the insurance industry vertical

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Market Analysis

Delivery Location Analysis Q3 2014 to Q1 2018

The delivery location trends and analysis based on 1,000+ announcements made by service providers & global in-house centers (GICs) since 2014.

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