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February 2, 2021 Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence
February 1, 2021 Ditch the CRM focus and embrace an omnichannel strategy
January 29, 2021 ASR and NLU are the building blocks for intelligent self-service in the public sector
January 29, 2021 The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .
January 29, 2021 In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third
January 28, 2021 OneOffice Emerging Tech Platform is our next stage vision for how enterprises effectively embrace emerging tech: through native automation, people and process
January 28, 2021 Critical factors that we often overlook during IT service engagements.
January 28, 2021 The adoption of cloud solutions can create significant business outcomes for organizations. However, these changes require new contracts and agreements with and
January 27, 2021 The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of for
January 27, 2021 The low down on process debt, digital natives, and automation in the cloud!
January 26, 2021 Mphasis has a vision for providing quantum solutions—but it needs to rapidly educate potential clients if it wants to get an early-mover advantage.
January 22, 2021 An HFS view of IBM acquiring Taos to boost its hyperscaler services and capabilities.
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