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Market Analysis

HFS BPO Top 50

This is the HFS list of top 50 BPO providers by revenue.

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Point of View

If banks want to improve ROI on digital transformation, they need to stop prioritizing efficiency

This POV examines the state of digital transformation in the BFS sector, leveraging the latest data from our Industry Digital Transformation survey.

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Point of View

Operations leaders shouldn’t expect outsourcing to fix strategic issues

Interest in IT and business process outsourcing seems to be at an all time low. Are organizations wholesale shifting to internal models or is something else

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Point of View

Google’s taking cloud security seriously but is that going to be enough for enterprises?

As CIOs migrate more business data to the cloud, securing it will take up a much larger portion of corporate mindshare. To assure executives of their cloud’s

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Top 10 Report

HFS SAP SuccessFactors Services Top 10 Report

In the 2019 HFS SAP SuccessFactors Services Top 10 Report, we analyze the capabilities and vision of fifteen service providers.

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Top 10 Report

HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers 2019

The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry.

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Point of View

Service providers to the public sector must fuel local-scale innovation to propel nationwide transformation

With the public sector crying out for transformation, providers must develop ecosystems that pioneer scalable use cases and define “best practice”

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Point of View

Partnerships fuel the hyperconnected economy; service providers must be the brokers

Partnerships are all the rage these days: Service providers must be the ones to fuel collaboration between business, policy, academia, and society.

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Point of View

Executives must focus on sustainability, or prepare for a new wave of lawsuits

Evolving scientific evidence of climate change, coupled with changing legal interpretations, means a new wave of lawsuits washing over enterprises.

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Point of View

You must strike a balance between customization and long-term compatibility to get the most value from ServiceNow

After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the

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Point of View

Providers must build a bespoke toolset and strategy to save the modern banking industry

Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market

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Point of View

IT Leaders must find the right partner to migrate to the cloud and tear down legacy data centers. Do DXC and Atos fit the bill?

As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the for

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