Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Are your IT systems working against you? BFS firms must address creaking IT as it comes under the

Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses

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Point of View

Industrial execs must embrace disruptive innovation through providers and partners—there isn’t enough

Embrace industrial innovation while it’s booming via partners and providers, or realize too late that you can’t transform quickly enough to catch up.

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Top 10 Report

HFS Top 10 Retail and CPG Services 2019

This report analyzes and rates 17 service providers serving the Retail and CPG industries across innovation, execution, and voice of the customer criteria.

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Market Analysis

State of Operations and Outsourcing 2019

The latest state of the operations and outsourcing survey results for 2019

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Point of View

To harness data throughout your business, transition finance from the classic back office to the

HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the

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Point of View

The Decade to Deliver: Service providers must take advantage of CEOs’ drive for sustainability 

The service provider community has a clear opportunity to bring its expertise and resources to help CEOs drive sustainable initiatives

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Top 10 Report

HFS Top 10 Industry 4.0 Service Providers 2019

The HFS Top 10 Industry 4.0 Service Providers 2019 report examines the role that the service providers play in the evolving Industry 4.0 landscape.

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Point of View

Is OVH the cloud market’s best-kept secret? You need to know about this France-based firm with

When we think of major cloud players - the same three or four firms make the list. But new firms like OVH are starting to gain ground in the market.

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Point of View

Request these five team characteristics to make your SAP SuccessFactors engagements succeed

This POV provides recommendations to enterprises to achieve a successful SAP SuccessFactors deployment.

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Point of View

Developing the Hyperconnected Airport for Next-Generation Passenger Experience

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

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Point of View

The New RPA Manifesto

HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.

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Point of View

Insurers must not underestimate the need to secure the data they collect through IoT

If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.

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Point of View

To competitively scale future IoT projects, you must build a baseline 5G capability—before it booms

One of IoT’s biggest hurdles is existing 4G infrastructure. If enterprise want to scale their IoT projects, they must recognize 5G is essential.

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Point of View

CIOs would be foolish to ignore Alibaba Cloud, even if it struggles to gain traction outside of APAC

Alibaba Cloud may be a regional player now, but the firm is investing heavily to take the battle to the major cloud giants. We examine why CIOs must include in

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Point of View

Leidos’ public sector growth is a sign of the importance of biometrics – all CISOs should take note

Biometrics will play a vital role in Cybersecurity – just look at the recent appointment of Leidos to handle a project with the UK Home office

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Point of View

Prevent these three things to avoid SAP SuccessFactors Services failures

This POV provides recommendations to enterprises on how to avoid a disappointing SAP SuccessFactors deployment experience.

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Point of View

Realize the Digital Factory Dream With A Broad Vision And Phased Implementation Approach

This PoV explains pointers that manufacturers should keep in mind for Industry 4.0 success and provides an example of how TCS is enabling a large Indian to the

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Point of View

HFS’ IoT Startup Landscape

In parallel to HFS’ IoT Top10 and Hot Vendor reports, we profile startups and SMEs to landscape the ballooning range of IoT disruptors.

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Top 10 Report

HFS Top 10 Life Science Services 2019

This report analyzes and rates 14 service providers serving the Life Sciences industry across innovation, execution, and voice of the customer criteria.

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Point of View

Ten years after, ten years onward: HFS Research Agenda 2020

We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next

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