Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Infographic: 6 ways to succeed as an IT professional

How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?

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Point of View

Infographic: 7 ways to stay relevant as an IT leader

How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?

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Point of View

How to survive when your IT skills become irrelevant

How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?

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Point of View

More de-Vishalization for Infosys! But… does this benefit its clients?

Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?

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Point of View

Amazon has reinvented Procurement and forces you to change with it

‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement

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Point of View

A simple guide to avoiding poor quality IoT service providers

8 suggestions to consider before engaging with a Service Provider on an IoT project

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Point of View

HfS FORA New York: are we just kicking the can of job elimination down the road?

A record of the key findings from the HfS FORA Summit in New York, March 7-8

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Top 10 Report

HfS Blueprint Report: Internet of Things Services 2018

A review of the Internet of Things services capabilities of 27 leading Service Providers

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Point of View

Using cognitive tech to connect customers to business operations

How cognitive technology can break down the barriers between the front and back offices, and drive the OneOffice vision

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Hot Tech

HfS Hot Vendors: Q1 2018

We profile seven short-listed players who have been designated as HfS Hot Vendors based on our rigorous assessment.

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Market Analysis

Public Sector Contract Analysis for 2017

This report provides a detailed analysis of public sector contracts worldwide by service types, geographies and tenure.

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Point of View

Genpact and Lease Accelerator Defuse the Lease Accounting Compliance Time Bomb

Genpact & Lease Accelerator launch solution to help compliance with the new lease accounting regulations scheduled to kick-off on 1/1/2019

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Point of View

Retailers Seek Omni-channel CX with Digital Customer Engagement Strategies

The role of customer engagement service providers has never been more important or more complicated.

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Point of View

Is the Infrastructure Services Market Doomed?

A report examining what dynamics are really at play in the infrastructure services space, and whether the doom and gloom narrative is deserved.

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Point of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.

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Market Analysis

Market Index Q1 2018

This update to the HfS Market Index gives an overview of the IT and business services market performance.

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Point of View

Five Value Drivers For Aerospace Engineering Services

In this PoV, we discuss the top five value drivers that clients of aerospace engineering services can expect from their engineering service providers.

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Top 10 Report

HfS Blueprint Report: ServiceNow Services 2018

This Blueprint takes a detailed look into the ServiceNow Services practices of major providers.

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Top 10 Report

HfS Blueprint Report: Retail Customer Engagement Services

This report evaluates key customer engagement services providers operating in the retail industry.

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Top 10 Report

HfS Blueprint Report: Enterprise Artificial Intelligence (AI) Services 2018

This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.

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