Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

General Data Protection Regulation (GDPR) Overview

An overview of the impact and steps to be taken by enterprises to comply with upcoming GDPR regulation.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Telecom

This report analyses and evaluates key digital consultancy service providers operating in the telecom industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Public Sector

This report analyses and evaluates key digital consultancy service providers operating in the public sector.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Insurance

This report analyses and evaluates key digital consultancy service providers operating in the insurance industry.

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Top 10 Report

HfS Blueprint Report: Aerospace Engineering Services

The 2017 Aerospace Engineering Services Blueprint analyzes 20 service providers including trends, and major market activities.

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Point of View

A Picture of Strategy: Mini But Mighty Design Team “Visualizes” Strategy with DXC Clients

How DXC's ENVISION incorporates drawing into digital transformation and other business challenges.

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Point of View

Why Banking and Financial Services is the Most Mature Sector for RPA and AI Adoption

We spotlight the results of interviews with 80 BFS leaders to gain critical insights into how this industry is embracing intelligent automation.

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Top 10 Report

HfS Blueprint Report: Healthcare Business Operations 2017

This Blueprint covers the BPO services market for Healthcare, including the innovation and execution capabilities of 13 providers.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Banking and Financial Services

This report analyses and evaluates key digital consultancy service providers operating in the banking and financial services industry.

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Point of View

Can Genpact Pivot from Operations Execution to Digital Innovation?

Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.

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Point of View

Taking the Robots out of Humans – A New Liberation in the Anvil

A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more

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Market Analysis

Market Index Q4 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q4 2017.

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Point of View

Re-Imagining CX for First Class Traveler Experiences

How the travel and hospitality industry is gearing up to support digital customer experience

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Point of View

Emerging AI Use Cases in Financial Services

An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery

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Point of View

Blue Prism Hits £1bn Market Value, but is it Sustainable?

How sustainable are the high valuations now being attached to RPA providers?

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Top 10 Report

HfS Blueprint Report: Procurement As-a-Service 2017

This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 13 providers.

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Point of View

Five-Pronged Strategy for More Holistic Security in Energy & Utilities

Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.

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Point of View

2018 Poised To Be the Tipping Point for Enterprise Mobility in Insurance

Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.

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Point of View

Navigating the AI Hype with a Clearer Segmentation

As buyers remain confused about AI, narratives need to leverage clearer segmentations

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Top 10 Report

Blueprint Snapshot: Telecom IT Services, 2017

This report analyses and evaluates key IT service providers operating in the Telecom industry.

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