Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Market Analysis

APAC Contract Landscape Analysis

This report analyses publicly announced ITO and BPO contracts in the APAC Countries by service types, key verticals, digital services, and providers.

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Point of View

Enterprise Leaders Must Look to Cognitive Assistant Services as a Critical Building Block for the Digital

Cognitive assistants have become a crucial element of the digital business operations ecosystem.

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Point of View

Predictive Operations Management Can Smooth the Path to the Digital OneOffice™

As organizations are progressing their journey toward the Digital OneOffice, innovative technologies are changing the way operations are being managed.

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Point of View

Visual Data Labeling Is Crucial To Your Computer Vision Project

As visual data labeling advances, computer vision will be thrown open to every business looking for AI-driven competitive advantages.

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Point of View

Don’t Let Security Concerns Hold Back Your Cloud Migration Journey

Enterprises are showing increased appetite for the cloud, but some are still holding back due to security concerns. This report examines why.

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Market Analysis

What Does the IT Services Market Look like in 2018?

This report is a continuation of the top 25 IT services market analysis, examining the major changes in the industry.

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Market Analysis

Engineering Service Provider Market Analysis Q1 2018

Take a look at our Q1 2018 edition of our quarterly engineering service provider market analysis.

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Top 10 Report

HFS Top 10 Research Agenda 2018

Customers want rankings where the analyst takes a stand, not a fuzzy matrix where everyone looks like a winner. That’s what we’re delivering: The HFS Top

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Point of View

Infographic: Make Digital Your Core Strength – Life Sciences drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Market Analysis

IT Services and BPO Market Size and Forecast, 2018–2022

Where are the global IT services and BPO markets headed? Take a look at projections in this new report that covers 2018 to 2022.

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Point of View

Utilities Are Fighting a Battle for Survival

Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.

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Point of View

Infographic: Make Digital Your Core Strength – Healthcare drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Point of View

Accelerate Outcomes with IP-Driven Business Models

How can enterprises partner with engineering service providers in implementing IP driven business models? Learn the details in this report.

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Point of View

Your Success Is Dependent on Immersing Yourself in the Sharing Economy

We're all quick to talk about amazonification, but at the expense of focusing on the more impactful trend of sharing. This report digs into how sharing in our

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Point of View

Persistently Coding: Phil Fersht talks to Anand Deshpande, Founder and CEO of Persistent Systems

Phil and Anand talk about Software 4.0 and the future of programming talent.

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Point of View

Why AWS’ Techie Focus May Make Cloud Harder for Your Boardroom to Digest

AWS has grown exponentially in the hypercloud space, but is its focus on a technical audience an issue for IT executives pitching the value of the cloud?

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Point of View

Infographic: Make Digital Your Core Strength – Banking drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Top 10 Report

HFS Top 10 RPA Products 2018

HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users

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Point of View

The HFS Engineering Services Top 50

In this study, we analyze the structure of the engineering services industry and provide a list of the top 50 engineering service providers.

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Top 10 Report

HFS Top 10 Cognitive Assistant Service Providers

This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.

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