Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

The Five Drivers for the Future of Procurement Services: Cloud Platforms, Ecosystems, Sourcing Talent,

This Point of View looks at five driving forces in the transformation of procurement: platforms, ecosystems, talent, ‘Amazonification’, and blockchain

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Point of View

The Procurement Dilemma – Fixing the Basics with an Eye on the Future

How procurement buyers experience a market that’s evolving toward more business-outcome focused, flexible, collaborative services.

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Point of View

Amazon, Google, and Netflix: How Game Changers Disrupt Our Professional Lives and Enterprises

Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Healthcare

This report analyses and evaluates key digital consultancy service providers operating in the healthcare and life sciences industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Utilities

This report analyses and evaluates key digital technology strategy service providers operating in the utilities industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Manufacturing

This report analyses and evaluates key digital technology strategy service providers operating in the manufacturing industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Energy

This report analyses and evaluates key digital consultancy service providers operating in the energy industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Travel and Hospitality

This report analyses and evaluates key digital consultancy service providers operating in the travel and hospitality industry.

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Point of View

General Data Protection Regulation (GDPR) Overview

An overview of the impact and steps to be taken by enterprises to comply with upcoming GDPR regulation.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Telecom

This report analyses and evaluates key digital consultancy service providers operating in the telecom industry.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Public Sector

This report analyses and evaluates key digital consultancy service providers operating in the public sector.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Insurance

This report analyses and evaluates key digital consultancy service providers operating in the insurance industry.

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Top 10 Report

HfS Blueprint Report: Aerospace Engineering Services

The 2017 Aerospace Engineering Services Blueprint analyzes 20 service providers including trends, and major market activities.

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Point of View

A Picture of Strategy: Mini But Mighty Design Team “Visualizes” Strategy with DXC Clients

How DXC's ENVISION incorporates drawing into digital transformation and other business challenges.

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Point of View

Why Banking and Financial Services is the Most Mature Sector for RPA and AI Adoption

We spotlight the results of interviews with 80 BFS leaders to gain critical insights into how this industry is embracing intelligent automation.

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Top 10 Report

HfS Blueprint Report: Healthcare Business Operations 2017

This Blueprint covers the BPO services market for Healthcare, including the innovation and execution capabilities of 13 providers.

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Top 10 Report

Blueprint Snapshot: Digital Tech Strategy Services, Banking and Financial Services

This report analyses and evaluates key digital consultancy service providers operating in the banking and financial services industry.

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Point of View

Can Genpact Pivot from Operations Execution to Digital Innovation?

Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.

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Point of View

Taking the Robots out of Humans – A New Liberation in the Anvil

A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more

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Market Analysis

Market Index Q4 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q4 2017.

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