Explore our latest research, analysis, and thought leadership.
September 14, 2017Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
September 13, 2017Welcome to HfS Research's market sizing and forecast for the Global IT Services and BPO Market from 2017 to 2021.
September 13, 2017This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2017.
September 13, 2017An interview with Adrienne Peseller who leads change management at Prudential, where the digital workforce is in the employee directory.
September 07, 2017Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool
September 07, 2017This Blueprint report analyses and assesses 19 providers operating in the competitive application development and management services market.
September 05, 2017A report looking at the quantitative and qualitative client data gathered in the recently published infrastructure and enterprise cloud Blueprint.
September 04, 2017This report examine and predicts likely impact of the most recent wave of automation on the IT Services and BPO industry.
August 31, 2017RPA Is Helping In The Race Against The Clock To Deliver Accurate Insights
August 31, 2017The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.
August 30, 2017An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
August 30, 2017An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
August 30, 2017Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers
August 28, 2017The 2017 Embedded and Semiconductor Engineering Services Blueprint analyzes 20 service providers including trends, and major market activities.
August 28, 2017This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.
August 25, 2017This Blueprint report report analyses and assesses 21 providers operating in the complex Digital Technology Strategy and Consultancy.
August 25, 2017In all the current spin around the use (or not) of robotic process automation, a practitioner voice came through clearly recently with real-life experience and
August 24, 2017The 2017 Application Testing Services Blueprint analyzes how service providers are supporting the journey toward Digital Transformation
August 23, 2017Our research shows that the RPA client experience is bi-polar. In this PoV, we drill down to understand the 4 characteristics of successful clients
August 23, 2017The updated HfS Research Agenda, serving the real needs of our clients through impactful knowledge and insights.
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