Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

India’s Karnataka state IT vision: The race to 500 GCCs and a $50 billion future

Karnataka thrives on ambition, leading in IT, GCCs & AI, but sustaining growth needs investment in infrastructure, talent, and policy.

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Market Impact Report

The low-code imperative is crucial to bring speed and agility to software-driven outcomes

Low-code was the precursor to prompt-based coding, and the lessons in this report are crucial for DevOps teams using both these solutions.

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Point of View

The Next Frontier: Evolving business services into a growth engine

GBS moves from efficiency driver to trusted growth enabler.

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Horizons Report

HFS Horizons: Telecom Service Providers, 2025

An assessment of telecom service providers, addressing the why, what, how, and so what.

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Hot Tech

HFS OneOffice Hot Tech: Lyzr

HFS OneOffice Hot Tech: Lyzr – Enabling scalable, governable AI agents for enterprises with built-in compliance, cost control, and flexibility.

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Point of View

The margin-connectivity-churn framework for driving success in the telecom ecosystem

The HFS Framework for telecoms to navigate challenges and succeed.

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Point of View

The financial sector must take ESG initiative: Help clients transition plan

The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.

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Highlight Report

TGL is more than golf—it’s a model for AI-driven business transformation

Tomorrow’s Golf League (TGL) is proving that AI and immersive technology can transform a sport and an entire industry.

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Highlight Report

Akkodis powering A&D growth with engineering expertise

Leveraging engineering expertise Akkodis is empowering A&D enterprises to strengthen its capabilities.

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Highlight Report

Databricks: Advancing data unification while combating persistent challenges

Further refinements are essential to realize Databricks' vision of a unified, Al-driven future.

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Point of View

Service providers and software firms on a collision course—a test of an age-old friendship

The AI blitz is forcing software vendors and service providers to cannibalize revenues, testing their friendship.

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Highlight Report

Forget opportunistic alliances, the future for services firms is integrated ecosystems

KPMG announced a new Head of Ecosystems as Services-as-Software shifts legacy opportunistic partnerships towards intentional ecosystems.

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Point of View

DeepSeek upends AI’s power structure, threatens Silicon Valley dominance

DeepSeek upends Silicon Valley's dominance. What does it mean for enterprises and the future development of AI models?

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Market Impact Report

Only 12% of enterprises have cracked the AI maturity code—it’s catch-up time for the rest

Only 12% of enterprises have mastered AI integration, while 88% struggle with tech/business alignment, data silos, and cultural barriers to AI adoption.

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Market Impact Report

A reimagined operating model will drive successful health system consolidation

The care delivery delivery landscape is rapidly consolidating and will have significant impact on consumer health.

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Market Impact Report

Break free from GenAI pilot purgatory

A guide for enterprise leaders on moving GenAI initiatives from endless pilots to successful organization-wide implementation and value creation.

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Horizons Report

HFS Horizons: Generative Enterprise Services, 2025

This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.

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Point of View

GenAI is reshaping work—don’t let it dull human intelligence

GenAI threatens to cripple human intelligence as workers become addicted to AI shortcuts. Leaders must act now to prevent cognitive collapse.

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Highlight Report

Look beyond the DeepSeek hype—Writer has already blazed that AI trail

While Chinese AI entrant DeepSeek is grabbing headlines, the excitement underlines why US-based Writer’s focus on enterprise-ready AI demands your attention.

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Point of View

The economic imperative of health equity can transcend the cocktail narrative

There is a win-win path to address health equity and power economic growth.

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