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June 02, 2016Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”
June 01, 2016How does the latest retail trend fit into the omnichannel picture?
May 31, 2016The road to the Cloud is not going to be smooth for many enterprises. HCL shows how it provides an interim step for Volvo.
May 31, 2016Enterprise clients’ obsession with Digital continues. Digital is top of mind for many c-suites and service providers are trying to make their mark.
May 31, 2016Following on from the publication of the HR Operations in the As-a-Service Blueprint, HfS launched the first in a series of pieces on this topic.
May 31, 2016Successful SaaS service providers need to demonstrate genuine capability backed by strategic commitment and investment in their chosen SaaS platform.
May 31, 2016EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
May 31, 2016This PoV analyzes 44 outsourcing deals announced in April 2016 for the key lessons learned and for their alignment to recent HfS research.
May 26, 2016The need for HR analytics from buyers has sparked a race between platform and service providers. HfS takes a look at Ultimate Software's recent release.
May 26, 2016The 2016 HfS Telecom Operations As-a-Service Blueprint Report covers current trends, benchmarks, market activity and analysis of 8 service providers.
May 25, 2016Jidoka is adding a distinctive Spanish voice to the discussions on RPA.
May 25, 2016The increasing maturity of Intelligent Automation creates a necessity to orchestrate a diverse set of automation approaches.
May 24, 2016This PoV examines the leading IT Services suppliers by revenue, giving our view of the Top 25 providers.
May 23, 2016Cognizant has invested significantly in ReD Consulting, a human sciences consultancy that can complement Cognizant's transformation capability.
May 23, 2016Capgemini begins to emphasize integrating the ODIGO interaction platform with business process services.
May 20, 2016Grappling with change has always been hard for the finance function and "legacy" has plagued finance and accounting operations for many years now.
May 20, 2016In this PoV, we examine the seismic shift that is underway and share examples of BPaaS.
May 19, 2016The 2016 HfS HR Operations As-a-Service Blueprint Report covers current trends, market activity and analysis of 13 service providers.
May 16, 2016The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.
May 16, 2016HfS looks at the implications for process delivery of Automation Anywhere's BotFarms announcement.
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