Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Data Viewpoint

Demand business outcomes, not just innovation stories

While life sciences providers have earned strong trust from enterprise and partners, they must now prove impact, not just intent.

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Highlight Report

Stop patching legacy with AI, start regenerating or face code collapse

To avoid the business resilience risk of code collapse, CTOs must lead developers to treat prompts as their source of truth.

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Highlight Report

Stop building blind agents; fix your context problem first

Agentic AI doesn't fail because models are weak or tech is unproven. It fails when you don't share the realities of your business.

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Market Vision Paper

Modernization has reached its tipping point: Choose architecture over arbitrage

How to escape the code-heavy models that perpetuate an outdated ecosystem and inflate tech debt.

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Data Viewpoint

Stop selling delivery and start proving innovation in life sciences services

Life sciences enterprises expect partners to co-own innovation, not just deliver services, by investing in IP and real outcomes.

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Highlight Report

Stop assuming your continuity plan will work—prove it

SUSAN shows how AI agents can test, validate, and strengthen continuity long before a real crisis.

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Point of View

Life sciences must find suppliers that can help fill the revenue black hole

The HFS Horizons: Life Sciences Service Providers, 2025 highlights the industry revenue headwinds and the limitations of suppliers.

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Point of View

Wake Up, AWS: Three AI moves Amazon must make now or watch rivals eat its lunch

AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.

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Point of View

Mid-market leaders face a simple choice: Modernize now or risk extinction

Mid-markets have endured disadvantages, smaller budgets and teams, and lower margins. But the AI era has shifted the landscape.

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Point of View

CSCOs face a choice: Interoperate with agentic AI, or risk evaporating

Agentic AI is collapsing enterprise silos, turning decades of supply chain interoperability dreams into operational reality.

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Horizons Report

HFS Horizons: Enterprise Blockchain Services, 2025

An assessment of the leading service providers delivering enterprise blockchain.

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Data Viewpoint

T&H buyers, stop paying for efficiency and start demanding growth

T&H service providers are performing well in delivering efficiency and cost impact.

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Data Viewpoint

T&H industry leaders must demand a close to the innovation gap, and fast

T&H industry has spent the last few years rebuilding operations and restoring traveler confidence.

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Point of View

Financial sector transition plans are weak—set red lines before you’re forced

Senior BFSI industry leaders must set red lines or watch policymakers, markets, and public opinion impose them instead.

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Data Viewpoint

Mortgage lenders stuck on GenAI automation are missing the next wave of growth

Automation solves today’s problems but GenAI-driven reinvention defines tomorrow’s mortgage leaders.

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Data Viewpoint

The analytics-cloud-GenAI trio is the building foundation for today’s supply chains

Data chart from “HFS Horizons: Intelligent Supply Chain Services, 2025” shows where the money is flowing.

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Data Viewpoint

Real‑time planning and supplier synergy determine the winners in today’s supply chain race

More than 70% enterprises are investing in planning and supplier management.

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Market Impact Report

Consulting that delivers, not just recommends

Consulting’s future is AI-powered, orchestrated, and outcome-based, not effort-driven.

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Point of View

Stop spreading your supply chain investments thin, invest in what matters

SC Leaders don’t need new strategy, just focus, these capabilities drive 70% of spend and deliver faster, scalable value.

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Highlight Report

Infosys Confluence sent a wakeup call: your agentic AI won’t scale without redesign

Infosys urges enterprises to redesign governance and process foundations to scale agentic AI responsibly.

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