Explore our latest research, analysis, and thought leadership.
November 06, 2025HFS Horizons: Life Sciences Service Providers, 2025
November 06, 2025Data is driving digital sovereignty, which is critical for a company's leadership to understand and manage global risks.
November 06, 2025Mortgage operations simply can’t scale on people alone; technology is the real lever to offset brutal margin pressure.
November 05, 2025How procurement leaders can escape AI pilot purgatory and deliver faster, smarter, operational impact at scale.
November 04, 2025Productivity will decide who owns the AI future and tools like InfoTurf.ai will help you stay on the winning side.
November 04, 2025Mortgage leaders can use this report as a strategic guide to identify top technology partners.
October 31, 2025Enterprises must scale AI value by busting out of test-and-learn trials. Embed agentic AI in core operations.
October 31, 2025Transitions are the new foundation of enterprise agility where value, trust, and transformation are built or broken.
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
October 28, 2025Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 24, 2025Even the most progressive companies face a frantic catch-up with the scale and speed required of the sustainability transition.
October 24, 2025GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
October 24, 2025This is Hitachi Digital Services Vietnam delivery center capabilities, and strategy in IT-OT-ET convergence with client outcomes.
October 24, 2025Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 24, 2025Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 23, 2025This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
October 17, 2025GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
October 17, 2025This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
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