Explore our latest research, analysis, and thought leadership.
November 20, 2020This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.
November 20, 2020The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.
November 19, 202020 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 18, 2020This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.
November 17, 2020Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.
November 17, 2020Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.
November 17, 2020While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
November 16, 2020Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.
November 13, 2020Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
November 13, 2020HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
November 13, 2020Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.
November 13, 2020Explores HCL engineering segment including its alignment with overall HCL vision and strategy, key client engagements, and differentiating factors
November 12, 2020HFS provides an assessment on IBM's announcement to split the company by spinning out Managed Infrastructure Services
November 12, 2020Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains
November 11, 2020Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
November 10, 2020Celonis’ Global Ecosystem Day saw the vendor announce its Execution Management System (EMS) and the acquisition of automation firm Integromat
November 09, 2020In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
November 07, 2020Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to
November 05, 2020Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSM
November 04, 2020Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution
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