A collection of the latest views from the HFS analyst team on sourcing & procurement.
June 20, 2024HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function.
May 28, 2025Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Point of View
November 04, 2021Digital-first and human-centered design is the foundation of differentiated CX
Market Analysis
October 29, 2021A guide to strategic considerations for critical trust and safety processes.
Point of View
September 16, 2021How XpertRule's clients are improving CX and EX in tandem.
Point of View
September 10, 2021Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.
Top 10 Report
August 13, 2021Analysis of the best providers of CX services firms across execution, innovation, OneOffice, and voice of the customer criteria.
Point of View
August 11, 2021Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.
Point of View
July 29, 2021The time is now to replace analog work methods with the OneOffice mindset & work culture.
Point of View
July 27, 2021Everyone’s ideal work-life balance and working from home experience is different.
Data Viewpoint
July 27, 2021Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.
Point of View
July 23, 2021C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.
Highlight Report
July 12, 2021Capgemini has released its Financial Services TechnoVision framework externally for the first time.
Hot Tech
July 06, 2021An exclusive group of emerging players, each with the vision and strategy to impact the market.
Data Viewpoint
July 06, 2021Enhanced customer experience, resilient supply chain and transformation in specific sub segments are the key strategic priorities.
Highlight Report
July 02, 2021Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.
Point of View
June 30, 2021Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.
Highlight Report
June 28, 2021Using psychographic data to construct a usable 360 degree view of the health consumer.
Point of View
June 17, 2021Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are
Highlight Report
June 15, 2021Intelligent document processing and workflow vendor extends capture, content management, and workflow automation skills.
Highlight Report
June 14, 2021Low-code business process automation platform provider almost triples its headcount in six months.
Point of View
May 28, 2021How Premier set up a unique digital customer experience that came to the rescue in a crisis
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