A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
August 06, 2025AI is the new enterprise disruptor - those who reimagine purpose, models, and ecosystems will lead; others risk irrelevance.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 31, 2025Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
Point of View
December 13, 2024America is getting older and sicker with growing shortage of clinicians; technology will be the only salvation to manage this perfect storm.
Highlight Report
December 12, 2024Persistent's SASVA offers enterprise solutions that cut through the noise of big tech's generic capabilities.
Highlight Report
December 12, 2024Chips, agentic AI, and partnerships redefine innovation at AWS re:Invent 2024
Point of View
December 03, 2024Nearshoring brings advantages to IT services by offering experienced talent in local time zones to drive business outcomes.
Highlight Report
December 03, 2024Despite a dominant AI narrative in 2024, it’s collaboration that always stands out in positive outcomes.
Point of View
November 29, 2024Chemical companies are combining strategic business decisions such as rethinking logistics networks and investing in technologies such as digital twins to the
Data Viewpoint
November 26, 2024Top priorities for THL firms include new business models, ESP and data.
Point of View
November 26, 2024From savings to AI-driven value: Business services evolves with agentic AI solutions, reshaping automation and talent strategies.
Highlight Report
November 25, 2024LLMs that learn and adapt could evolve dynamically alongside the businesses they support.
Point of View
November 25, 2024CFOs should drive touchless finance by addressing gridlocks with system upgrades, silo integration, and IT collaboration.
Highlight Report
November 22, 2024GenAI has hit escape velocity, with its influence cutting across industries.
Point of View
November 22, 2024The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
Highlight Report
November 22, 2024TCS wants you to embrace change—balanced with the need for enterprise resilience.
Market Vision Paper
November 21, 2024Firstsource is helping clients embrace the agentic AI opportunity.
Highlight Report
November 20, 2024Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.
Data Viewpoint
November 18, 2024Agentic AI is transforming enterprises, with investment rising from 19-31%, redefining operations and enabling bold innovations.
Point of View
November 13, 2024A roundtable discussion of Retail and CPG enterprise executives.
Market Impact Report
November 12, 2024HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.
Point of View
November 11, 2024GenAI transformation isn’t only enhancing marketing—it’s redefining it.
Highlight Report
November 07, 2024IBM envisions a future where AI agents play a significant role in its consulting services as it moves toward AI-led consulting services.
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