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What are the biggest trends in 
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Which service providers support 
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things banking executives are 
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What acquisitions have service 
providers made to support their 
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More HFS Banking and Insurance Research

Competitive Intelligence

IBM: Insurance Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Hitachi Digital Services: Insurance Services Capabilities, 2025

A look at how Hitachi Digital Services performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

HCLTech: Insurance Services Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Genpact: Insurance Services Capabilities, 2025

A look at how Genpact performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

EY: Insurance Services Capabilities, 2025

A look at how EY performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Xceedance: Insurance Services Capabilities, 2025

A look at how Xceedance performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

WNS: Insurance Services Capabilities, 2025

A look at how WNS performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Wipro: Insurance Services Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Virtusa: Insurance Services Capabilities, 2025

A look at how Virtusa performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Tech Mahindra: Insurance Services Capabilities, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

TCS: Insurance Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Sutherland: Insurance Services Capabilities, 2025

A look at how Sutherland performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

PwC: Insurance Services Capabilities, 2025

A look at how PwC performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Mphasis: Insurance Services Capabilities, 2025

A look at how Mphasis performed in the HFS Horizons: Insurance Services, 2025

Data Viewpoint

The future of insurance delivery hinges on ecosystem execution

Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.

Data Viewpoint

Ecosystem partners are losing patience with legacy service delivery

The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.

Point of View

Innovate at the edges to rebuild commercial insurance for a riskier world

Only 21% of carriers are confident about their product innovation capabilities. It’s a confidence crisis.

Data Viewpoint

Commercial banks need innovation partners not execution machines

In our latest research, clients rated providers poorly on IP development, R&D investment, and effective fintech collaboration.

Data Viewpoint

Gaps in talent, IP, and R&D are derailing commercial banking transformation

Service providers are falling short on commercial banking-specific IP and scalable talent.

Horizons Report

HFS Horizons: Insurance Services, 2025

A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.

Data Viewpoint

Generational shifts demand a fundamental rethink in our health-benefits strategy

By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.

Data Viewpoint

Healthcare coverage will continue to shift away from traditional payers

US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.

Point of View

‘Fastest five’ bets on BFSI and HLS are paying off in Q4 2024

BFSI and healthcare sectors are driving Q4 2024 growth for ‘Fastest Five’ , but enterprise buyers should be cautious.

Point of View

Break the mortgage lending mold as Wipro has with its BPaaS model for Discover Home Loans

This report explores how DHL leveraged a technology-led BPaaS model alongside Wipro to accelerate transformation.

Point of View

Scotiabank’s eHome is a blueprint for scalable, tech-driven growth for lending

Scotiabank’s eHome shows how digital platforms can deliver fast, simple, transparent mortgage experiences.

Market Impact Report

Reinventing non-bank mortgage lending journey in the age of AI

HFS Research, in partnership with Cognizant, set out to explore how non-bank lenders are evolving in the age of AI.

Point of View

BFS tech spend faces uncertainty in a flip-flopping trade war

BFS firms must treat tariff turmoil like past crises—only a fast, focused, flexible response will safeguard tech and resilience.

Point of View

Sustainability forces the financial sector toward technology: adapt and mitigate

BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.

Market Analysis

The top technology partners for Commercial Banks, 2025

This report covers the top technology partners for commercial banks across a mix of software, hardware, and cloud providers.

Highlight Report

Five Sigma aims to disrupt insurance with smarter AI claims tech

Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.

Point of View

HCLTech is supercharging BFSI with service-led platform outsourcing and AI

HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.

Highlight Report

Insurers cannot continue to ignore decades of technical and process debt

Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.

Market Impact Report

Why, what, and how financial services firms can be AI-First

HFS Research, in partnership with Infosys, surveyed 505 BFS leaders across the globe to better understand why, what, and how BFS firms can be AI-First.

Market Impact Report

The next era of commercial insurance: Faster, smarter, and embedded

Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.

Data Viewpoint

Commercial banks prioritize improving digital hygiene to reduce costs, improve operations, and elevate

Commercial banks own the high-value relationships, but they must play catch-up on digital hygiene with its retail banking siblings.

Highlight Report

Infosys’ AI and policy migration solutions target insurance technical and data debt

Infosys' XtractEdge and IPMS help insurers tackle legacy system debt, automate workflows, and accelerate AI-driven policy migration.

Highlight Report

From compliance to competitive edge: TechM’s ESG differentiator in insurance

Tech Mahindra embeds AI-driven ESG into insurance, transforming compliance into a competitive advantage with automation and cloud solutions.

Point of View

The financial sector must take ESG initiative: Help clients transition plan

The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.

Challenger Series

HFS Challenger: Xceedance

Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and

Point of View

Insurance carriers must balance profit and progress with purpose to grow in 2025

HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.

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