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More HFS Banking and Insurance Research

Point of View

Insurers must make data-driven digital transformation the top priority

We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”

Point of View

Cloud-hungry BFS enterprises need to navigate public cloud capabilities by value, not brand

As BFS firms push more strategic workloads to the public cloud, it's time to navigate your cloud partner by more than brand name.

Market Analysis

ITMS and BPO Contract Analysis—Q2 2021

This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.

Data Viewpoint

Service providers vie to become software ecosystem orchestrators to transform BFS

BFS enterprises need to add “ecosystem orchestrator” to their shortlist of key capabilities for IT and business services partners.

Point of View

From outsourcing to innovation: partner to revolutionize mortgage servicing

We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.

Point of View

Arrest the disruption now—that light you see is not the end of the tunnel

Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.

Highlight Report

AML RightSource rising—the firm bags its 5th acquisition of 2021 with QuantaVerse

AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A

Data Viewpoint

Localization of service delivery takes center stage for BFS firms

BFS firms are leading the charge for onshore delivery as localization becomes the new normal for strategic initiatives.

Highlight Report

Ashling goes deep on industry focus and UiPath with its Machina acquisition

Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina

Point of View

The Global Live Industry Roundtable: Shaping the 2025 Vision for Our Industry

Panel discussion to discuss some of the key future aspects of the outsourcing industry.

Point of View

How People’s United Bank worked with Pega and Virtusa to create customer personalization

Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.

Market Analysis

HFS OneOffice Pulse: The post-pandemic reality check for the Banking and Financial Services industry

A BFS view of our juicy OneOffice Pulse study - the post-pandemic outlook is cloudy with a 100% chance of emerging tech investment.

Highlight Report

TCS Cognix could be what you need to develop “Cognitive Operations” across IT AND business

TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.

Highlight Report

Unqork’s marketplace piles pressure on low-code, no-code laggards

The rapid rise of low-code, no-code makes it harder than ever for technology leaders to ignore.

Point of View

Break down silos to supercharge EX and CX in tandem

C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.

Point of View

When it comes to property & casualty insurance, Digital is Data

Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.

Highlight Report

Capgemini’s Financial Services TechnoVision 2021 framework is more than meets the eye

Capgemini has released its Financial Services TechnoVision framework externally for the first time.

Point of View

Pfizer’s vaccine proves the Power of Emerging Tech when the Burning Platform is Red Hot

Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.

Top 10 Report

Banking and Financial Services – The Best of the Best Service Providers

Analysis of the best service providers for BFS firms across execution, innovation, OneOffice, and voice of the customer criteria.

Top 10 Report

Banking and Financial Services Formidable Challengers 2021

Analysis of eight specialist service providers across execution, innovation, OneOffice, and voice of the customer criteria.

Highlight Report

Coforge accelerates its BFSI focus through SLK Global acquisition

Coforge recently reduced their reliance on the transport industry to focus on BFSI, supported by their recent acquisition.

Highlight Report

Xceptor drives industry-specific automation for BFSI firms fresh out of low-hanging fruit

One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.

Highlight Report

ElectroNeek carves partner-friendly RPA niche with unlimited bots

RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.

Point of View

Defy DeFi no more!

The market cap for Decentralized Finance (DeFi) is $70B today. It was $1B twelve months back.

Point of View

When It Comes to Life Business, Digital Is Data

Perspectives from HFS, EXL, and a selection of its Life Business clients on the data-driven future of the industry.

Highlight Report

Laiye eyes expansion with recent funding and new leadership

Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.

Highlight Report

EY keeps it simple with its EdgeVerve alliance

Are your partnerships full of hot air? EY is keeping it simple with its latest alliance.

Data Viewpoint

BFS firms expect more from partners in cloud journeys

BFS firms expect partners to play a critical role in defining outcomes and providing right tools as part of their cloud journeys.

Point of View

Improving experience is the top priority for companies

Enterprises are keen to improve the customer experience, employee experience and supplier experience in business services.

Highlight Report

Camunda got to Mars. With $100m they can go further

Mars-mission business process automation firm lands $100m to go further.

Highlight Report

Blue Prism must stay focused on enterprise-scale value

Despite a resurgence in announcements, it’s enterprise outcomes that will help Blue Prism cut through the RPA market hype.

HFS Highlight: Appian bets on simplified pricing to scale enterprise impact Highlight Report

HFS Highlight: Appian bets on simplified pricing to scale enterprise impact

Cloud-native, low-code automation platform Appian announces a new ‘all-you-can-eat’ licensing model.

Point of View

To win trust, business leaders must take control of AI

Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.

Highlight Report

HFS Highlight: Capgemini created a joint venture to develop digital healthcare solutions for the European

In January 2021, Sanofi, Capgemini, Generali, and Orange joined hands to build a joint venture for developing patient-centric healthcare solutions that can be

Market Vision Paper

Mphasis’ next act—applied innovation in the digital dog years

The HFS take on sustaining Mphasis’ success with its growth CEO, Nitin Rakesh

Point of View

A Cloud Native mindset avoids swapping one technical debt for another

IT leaders can side-step costly challenges in cloud adoption if they maintain a OneOffice Mindset within a structured, innovation-focused journey to cloud - and

Point of View

BFSI firms need to refine their FinTech programs to focus on outcomes rather than partner identification

HFS, with support from Capgemini, investigate how BFSI firms are approaching partnerships with emerging partners, particularly fintech start-ups and scale-ups

Point of View

Work-from-anywhere economy drives a huge reliance on customer data platforms

As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree

Market Analysis

ITMS and BPO Contract Analysis – Q4 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.

Highlight Report

HFS Highlight: WorkFusion’s Series F $220M war chest – a lot of money – not a lot of surprises

WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.

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